Very kind , nice service

Thank you for fast delivery and constant phone comunication wenever i was in need of medication

Great customer service. Pharmacist answered all of my questions.

The representative I spoke to on Friday, 5/9 & today, 5/15, was incredibly rude. She was not friendly and spoke to me with an attitude when I asked her to repeat what she said. The male representative I spoke to on Saturday, 5/10, was extremely kind and looked at every avenue to help. Typically I have a great experience with Schraft's; however, whoever I spoke to today and Friday, resulted in a very negative experience.

Easy and fast! But I do wish I could see the medications I ordered on my account.

Excellent service, quick and efficient

Amazing as always! Thanks Team!

Person over the phone was very professional and helpful! Also- I was able to fill the order via text, which was very helpful. The person in the office when I picked it up was not helpful to the client in front of me or me. The client in front of me had a lot of questions and your rep just stared at him. I finally stepped in to help answer his questions as he frantically called his wife. When it was my turn, she was also just stared at me when I spoke to her with no reaction. It’s amazing to me that everyone over the to phone is so fantastic but in person it’s like they work for a totally different company.

I spoke with Ashley Edwards on the phone and she was exceptional! Answered every single question, made me feel calm and confident in the process. She made the entire process easy and enjoyable. I had an amazing experience using Schrafts as my pharmacy.

My medications were delayed in transit yet everybody at Schrafts was helpful, quick to respond, and so easy to work with.

After speaking to a person at schrafts and providing all info to book my order, it was never processed and caused me a major stress trying to jump through hoops having a family pick it up on Saturday.

Helpful, responsive, efficient

Excellent

The staff is always very friendly but I had several issues with my most recent order.

1) order was specifically supposed to be delivered on Friday 4/18 due to financial (after pay day) and medication shelf-life purposes per doctors orders.

1) part one arrived and was charged on Monday 4/14 and a second part arrived on 4/16.

2) a medication I specifically said NOT to fill multiple times arrived in the order AND got charged. I’m still working on fighting this.

Overall while I understand mistakes happen it makes for unnecessary stress during a very stressful time.

The staff at Schraff’s is superior- excellent customer service, friendly helpful and going above and beyond to make sure I receive my medications on time

Thank you all so much for your help and making this process and medication delivery so simple! I appreciate it so much!

The help and care I received from Schraft’s 2.0 staff members was outstanding.

Always fast and efficient

Dealing with fertility medications can be very difficult and confusing. I have used several pharmacies before Schrafts and never had as good of care. And the timeliness is beyond compare. I would recommend to anyone I know going through this.

Every team member that I spoke with was great. However, I asked 3 separate times to please receive communication about when my medication was on its way. I didn’t receive any communication- not able to track it or anything, and my medication was sitting outside in the rain. Hopefully this issue can be resolved! Thank you

I appreciate the promptness of the team. They always reach out as soon as they receive the order to review it with me, schedule pickup and answer all my questions. It really eases the stress of having to deal with sudden medication changes. I know I can depend on them to deliver it same day!

Extremely Disappointed with This Company

I rarely leave reviews, but my experience with this pharmaceutical company has been incredibly frustrating. The medication I received was delayed, Customer service was completely unhelpful — I was either put on hold for hours or given vague answers that led nowhere. It’s shocking that a company handling people’s health can be this careless and disorganized.

I will never be ordering from them again and I strongly advise others to think twice before trusting them with your health and money.

Service rep was very attentive and helpful. Thanks so much for a great customer service rep. Bless you guys!!!

Very helpful and friendly staff. Easy delivery as well as quick.

Thank you so much!

I placed an order earlier this week. I was careful to review my medication‘s upon receiving them. I realized the syringes that were on my script that my doctor sent in were a different size than what was sent to me. I called and the agent placed an order for the correct syringes. When I received them the next day, I realized that now having the correct size (22gx1.5”), I did not have the correct quantity for what I paid for (32). When I called in again and waited in the queue for a very long time (which I’ve never experienced at Schraft’s), the agent I finally spoke to and shared my issue with never apologized, put me on hold, came back and said “we didn’t charge you for those syringes”. I shared, that is correct bc I was charged originally for the incorrect sized syringes. And explained again, that I still do not have the quantity that I need and paid for in the original order. She put me on hold again and when coming back said she would send ten more syringes. Never once did she demonstrate any empathy. I then explained that if I was a first time patient, I would have been using the incorrect syringes the entire time. Or then, had I not checked what I received the second time around, I would have been into my cycle with insufficient needles. But having known what I needed and having been through IVF before, I thankfully at least knew I needed to check everything. I’ve been through IVF before and I always used Schrafts without issue in 2022 and in 2024. But with this experience and it taking 3 orders to get it correct and zero empathy/apology/concern from agents initially (until I vented/explained a bit more to her and ask that it be escalated so someone’s aware these issues are happening), I can say unfortunately that I’ve lost a lot of confidence in schrafts.

The staff on the phone are very polite and helpful but there seems to be a disconnect with them to when I go to the pharmacy to pick up my Rx. I was told my prescription would be ready for a specific time and I just have to show up to pick it up. I had to wait for the prescription and was asked a lot of similar questions they asked me on the phone. The front desk man insisted I didn't pay for my prescription the last time I came in and for this particular prescription he has never seen someone not pay. I explained my insurance covered it and he said I have never seen that before. I explained I would never leave some where with out paying if I owed money. He still insisted that I didn't pay last time.....turns out my insurance covered the prescription so I don't have to pay anything!

Everyone has been super helpful every time I call. They did forget 3 packages of my medication in the initial packaging, but they were the ones to catch it first and send it out right away. I just wish someone would have called me to tell me this so that I was not left confused when a third package arrived.

Excellent customer service! Every team member is so kind and so helpful!!

Refill order received on 3/31/25 was missing five 23g needles. There were 17 received. Order stated there should have been 22.

The representatives were so very helpful ! Even in a time sensitive situation they were able to make sure I got the meds

Schrafts were really great to work with - especially when I was initially overwhelmed! They helped me address a major problem in a timely manner and eased my anxieties.

Everyone is always so pleasant on the phone and delivery is always quick never had any issues!

Schrafts 2.0 has been the difference maker in this process for me. Going through a huge life investment is overwhelming and Schraft's and their staff has gone above and beyond for me in this experience. All of my medication was delivered with an explanation chart, every person I spoke with on the phone was kinder than they had to be and made me feel like their most important customer. They made refilling my prescriptions so easy and painless. They answered every single question I had with thoughtfulness and patience. I would recommend Schraft's 2.0 10/10 times and am forever grateful for their generosity and patience during this investment.

I paid for my medications through WIN fertility but wasn’t aware that not all medications were paid for in advance. It would’ve been nice if Schraft’s told me in advance what I needed to pay for instead of not sending me the medication at all and then being so late that they had to transfer my medication to a local pharmacy at the very last minute. This was a deeply stressful process and made starting IVF chaotic and unorganized. One person I spoke to one the phone hung up on me when I was confirming what I would be charged for after my medications were transferred to the local pharmacy.

My experience has been fine - order process is easy, medications received on time. However, it's very confusing because I have never gotten any type of email confirmation after making an order - this time or in the past using Schraft's. Instead, I've gotten emails that alert me to a medication shipping through Pixel Care, but nowhere does it state that is Schraft's 2.0. Also, notwithstanding the email from Pixel Care telling me my order was on the way and that I could download the app to keep track of medication delivery, my order was nowhere to be found and there was nowhere to actually look up my order number to see the status of deliver.

I feel like these questions aren't accurate because I can't lick n/a. I didn't interact with the patient management.....
I will say the Roadie driver took an extra hour to deliver our time sensitive medication and I'm pretty sure he stopped for food on the way.... He was parked somewhere for like 45 minutes.

Most trusted Pharmacy during my IVF cycle

Most trusted Pharmacy during my IVF cycle

Schraft's 2.0 has been so helpful on my IVF journey. Compared to other specialty pharmacies, Schraft's far exceeds quality and speed. Yesterday, I didn't have my trigger shot at home, and realized 45 minutes beforehand. I panicked, but because of Schraft's, I was able to get the medicine and take it on time. So fast, so helpful. Thank you!!!!!

Excelent customer service, thanks for a job well done.

I am ordering the this medication more than 4 times but I always send me the wrong syringe gauge.

Staff was great. I had one order but everyone was very helpful and the packaging is top notch! My only feedback is that no one rang the bell for delivery or attempted to ensure the package was in someone’s hands it was just left on my porch though we were home. Given it was IVF cycle related medication I would have liked for someone to bring the bell and ensure that someone received the box.

great

Great service!

Schraft’s continues to be incredibly pleasant to work with throughout this tough IVF journey

I had a terrible experience. Staff completely dropped the ball with my refill order right before my retrieval and thanks to MYSELF I was able to get my medications 2 hours before they were due to be administered. Most distressing experience of IVF thus far was dealing with this pharmacy.

Representatives are always great !

Great customer service!

Amazing! Thank you!

I always have an amazing experience with Schraft's!

Great service, very helpful staff that returns calls or tries to contact me multiple times if we get disconnected.

The most helpful, kind team that goes out of your way to help you.

My experience at Schrafts 2.0 was incredible. It was easy to reach them, every person I spoke with there was so kind and helpful and reassuring. I highly recommend!

Excellent as always

Everyone I talked with over the phone was so nice and helpful. Fast shipping was great and I knew I didn’t have to worry about my meds coming in time.

There was no gauze provided applying pressure after the shot.

Edgar went above and beyond to not only assist me, but to ensure that o was taken care of even when he was outside of my presence. He stayed on the line with me until the entire process was complete.

This was one of the best pharmacies that I have ever worked with. It's incredible how supportive and personable they were. It was an incredible experience working with them, especially with something that can be so stressful.

Quick delivery

Staff is always pleasant.

Waiting time is too long

Great experience once again with your company and employees. I have had cloudrx switch my pharmacy on two separate occasions to Schrafts because of how thorough your staff is… Thank you again.

Good service

The phone staff is always extremely kind and helpful. They truly go above and beyond to help and this means so much especially during such a stressful time. Thank you!

Always excellent service and helpful staff

Never receive the stuff .very bad experience

Sadly I can't remember the name of the service rep, but your staff is great. Please keep up the good job.

Everyone I’ve spoke to always goes above and beyond. Great customer service

I was happy with Schraff until $800 worth of refrigerated meds were left on my doorstop with no signature requested and no doorbell ring. Unbelievable.

Everything was perfect! I truly appreciate the texting communication! And fast shipment! Can’t thank you enough for being available for a simple text and to answer my questions quickly! No stress!

All my questions were answered to the best of everyone’s ability and I was transferred over to a pharmacist if I ever had any questions that should be answered by them. I appreciated how quickly I was able to get my medications and the detailed explanation of where and when items would be shipping from and how they would reach me.

Wonderful experience with everything. From phone to front desk to the quality and care put into the prescriptions. I wish every pharmacy was this good.

Great customer service very professional and always very helping thank you so much

Everything was great, I paid for overnight shipping and when UPS delayed my order, Schraft’s shipped out another shipment by courier to ensure I received my medications on time. The only problem is I received the initial order shipped by UPS a few days later so I had to open that order and refrigerate some of the meds and then repackage the order, print a shipping label, and drive it to FedEx to ship it back. A bit of a hassle but I do appreciate Schraft’s going the extra mile to get my meds to me on time!

Always a great experience! Thank you

Amazing service!

Always in time I fully recommend 👌

Excellent service as always!

Everytime I call everyone is always so friendly and helpful.

Thank you all!!

Everyone was very polite and helpful and attentive to me.

Everyone has been super friendly and accommodating!

Everything was great!

When ordering my medications I’ve had a great experience, but I’ve been trying to get return labels for my sharp containers for a few weeks and for some reason I haven’t received the label.

Service rep was awesome. Sorry I can't recall her name. She was very helpful and down to earth type of person. May God bless her and Schrafts as a whole. Thanks and Merry Christmas to y'all

The best pharmacy!

Great service, supportive staff

I love this pharmacy. Always helpful and kind.

I would give all 10s if dealing with just Andy Conroy. He is great at what he does and an absolute pleasure to deal with.
If I did not add him to my recent order, the ratings would've been much lower as the team on this did not provide anywhere near the level of service Andy & Karyn did for my first order.

Teams should be trained to perform like Andy.

I’m usually very satisfied, but this time I specified that I do not need supplies. The day my order was supposed to arrive I didn’t receive any email or text notifications like I normally do. I was busy at work but decided to call to find out if my order was still coming. After holding for a while and then needing a call back, they told me the order was stopped and resent out because they added the supplies which I did not need and threw out most of them. I don’t know how people use the needless syringes. Those caps are horrible and make you waste medication.

Amazing experience. Would never use anyone else for IVF related medications!

I was really impressed by your team's customer service. Upon finding out my shipment was delayed by the carrier, I was proactively called to inform me of the issue and discuss alternatives. The individual who contacted me quickly found another pharmacy to fulfill the immediate need (in the late afternoon/evening) I had while waiting for the shipment, and my medication was delivered within hours. Thank you!

Always very easy and quick. Great custom service

Very good staff

Great experience every time.

Love this pharmacy!!

Such a positive experience working with the pharmacy.

Great service, pleasant and knowledgeable staff!
Thank you so much!

I have been ordering 18G needle and 22 G with progesterone but each time they send 25G instead of 18. The last 2 orders they sent the same thing and also the compound pharmacy sent double order. In my last order , I declined needles and sharp Container but they sent it to anyway. Why I am paying for things I don’t use. I am not happy with that

I ordered my medication for 11/22 and it came last Friday when I was out of town. I have concerns that the refrigerated items are no longer suitable to use

Hi everything was lovely! It would be great if you switched from plastic bubblewrap in your boxes to something paper-based to be more environmentally friendly.

I am so grateful for everyone throughout the process!

I was called and told my costs would be $300 and was told I’d get a call back to plan delivery. Nobody called me back, when they did they said my cost was $700 and the person I spoke to couldn’t explain to me why it was a different quote. I ended up ordering my trigger from another pharmacy for $200.

I was called and told my costs would be $300 and was told I’d get a call back to plan delivery. Nobody called me back, when they did they said my cost was $700 and the person I spoke to couldn’t explain to me why it was a different quote. I ended up ordering my trigger from another pharmacy for $200.

The best and the most caring customer service I have experienced from a fertility pharmacy in 6 years. Keep it up with the amazing work.

Amazing and responsive customer service! Every time I call I get right to a human every time, and they are so nice and go above and beyond to assist me!! Extremely impressive overall

Schrafts has been wonderful during my experience with IVF medications! Thank you!

I never got any type of email confirmation after I called to place my order. No receipt or anything. Otherwise experience was fine.

When picking up it was very disorganized

Always professional and timely

I was skeptical about using pixel to fill my prescription. In the past, I’ve used a different pharmacy, but after dealing with pixel and Schrafts, I am a big fan! The representative that I worked was informed and extremely responsive. She went above and beyond to ensure that all of my questions were answered and that my prescription was filled accurately and in a way that best fit my insurance and financial needs.

Easy and pleasant experience.

You always do a great job.

Awesome support

They were so helpful and honestly some of the best customer service I’ve experienced in the last year.

I spoke to Andy several times and each time he answered my questions. He was wonderful to work with!

Schrafts is always helpful, professional and polite. I receive meds on time as promised without issue. One note would be insurance update issues. I had to update my insurance more than once after confirmation I did not have duplicate profiles and the reps were still seeing old insurance.

Awesome Pharmacy!

Karyn H was wonderful and beyond helpful. She made what is a stressful and confusing process feel so much easier. Thank you Karyn.
She should get a raise because she truly is an asset to your team.

Overall, wonderful experience😊

Much better than prior fertility pharmacies I have worked with!

Very disappointed in how I was treated. I was not given sufficient syringes for my meds. When I asked for additional, I was told it would be $20 for 10. I could get 100 for $20 from Amazon. On top of that, I was gaslit. Being told I should have asked for extra syringes when I ordered. The other pharmacy I order from sends an excess amount of supplies and does NOT charge for those supplies.

Wonderful staff

They are very professional and helpful i had a very good experience with them i will choose them anytime thank you guys for all you do you are very appreciated.

Love Schrafts! Super dependable and reliable! They are quick and friendly. Never ever any issues with them!!

I’d like to take a moment to recognize the pharmacist that I was connected with on my last call; he was so kind, courteous, professional, patient, and thorough. I believe his name was Daniel but I may be incorrect given the amount of time that has passed since we spoke and I received this survey. Schraft’s should celebrate him for his contributions to making it my preferred mail pharmacy.

Sadly I don't remember the customer rep that helped me, but she was awesome. She was down to earth type of person, helpful and she was able to process my request without any issues. My medication came on the mail overnight. Thanks and please keep it up!!!

The person I spoke to was extremely kind, patient, and informative. I appreciate how he made the entire experience of ordering these meds easy and stressless. Given that this is a very emotional time, I am always grateful when a company takes that into account and makes my experience with them a positive one.

overall very easy to do business with Schrafts 2.0.

The Schraft's staff was so kind and that truly makes a difference during this process. Being on this journey is so hard and I truly appreciate the kindness of your employees and the effort they put forth to manage as much of the insurance problems encountered as possible.

With the exception of an issue with how a refill was entered and some panic, my experience has been great! very helpful and supportive staff.

amazing service. when you call them, a human being picks up the phone. i know. crazy for 2024.

No complaints, everything was very smooth. It was easy to schedule and the delivery was prompt and on time. The medication was well packaged.

Schraft's 2.0 has been nothing but wonderful!

Schraft’s was so easy to work with. I never had an issue refilling my meds, and they were always so pleasant on the phone. Great company!

When the medications were delivered, the driver left the bag in the lobby of my apartment building on a bench. There is no one manning the door, so the medications could’ve been picked up by anyone. Luckily, my was husband was able to locate it just after it was delivered, but with something like this, it would’ve been better if the driver had handed it to my husband directly.

Everyone I worked with was professional and my delivery arrived when it was supposed to.

The staff are very professional and accommodating. It’s been an easy experience to call and place my orders. The drivers are fast and I always get my medication correctly and on time. I wish the packages had more bandaids, sterile wipes, and gauze pads to go with the amount of medication days I have. Positive experience Thank you

Easy ordering process. Very friendly and professional employees.

Very friendly staff, and full filled the order so quickly!

Everyone I interacted with was extremely helpful and knowledgeable. The ordering and delivery process was seamless and headache free!

I would highly recommend they are very professional and helpful answer all my question and I got my medicine in a timely fashion thank you for all you do!!!!!

Always Amazing!!

It was super easy to order refills via text. However, my medications were not delivered as quickly as I needed them even though I emphasized the day I needed them by. So I was disappointed in that.

Absolutely life savers!!! So kind and go above and beyond. It would be amazing if everyone working in healthcare had the empathy for patients who are in stressful situations that the people at schrafts 2.0 possess. I could not be more impressed.

Amazing customer service and experience only negative feedback would be to have better directions on how to administer the shot as it was my first time ever doing this and I was really confused, but my review reflects a truly incredible experience

The delivery of the meds by UPS was terrible. They delayed the delivery from 2pm to 7pm and due to this the meds arrived fairly warm inside the package so I hope they are still good. And the box it was delivered it was in bad shape.

Very kind, professional and timely

Best online pharmacy experience I have ever had. Very friendly reps

Always fast and easy to deal with!

EVERYONE WAS AMAZING HELPING TO GET MY MEDS AND BEING SO PROFESSIONAL FOR A DIFFICULT TIME!

Very fast and efficient. Can’t thank you enough!

You can look through my call history, emails with Sha-Raya, and messages through Pixel. Schraft has failed to deliver twice when promised now. I love the Pixel app as I have never had something like this with another pharmacy and response time and professionalism has been great, but those mean absolutely nothing of a patient cannot receive their meds. Thankfully I have enough buffer room to allow for these delays, but my meds have still yet to be received despite multiple verbal reassurances from staff. First they put my address wrong, and have had to re verify it 3 times now. The cost of this meds are absurb for the level of service we have received. I have done these meds through other pharmacies with ZERO complications. This is reaching ridiculous levels that Schraft can't process a simple order timely.

The staff was extremely nice.

I have used Schrafts 2.0 twice for IVF and they have been wonderful! Quick order and fast delivery. Even on a Sunday, they were able to fulfill a last minute order that I needed for my cycle. Everyone I spoke to was professional and super informative. I would use them over and over again! Highly recommend!

Great support and service.

Wonderful experience, very efficient and the people I worked with were very helpful!

My medicine arrived late. It was only handled appropriately because I reached out about not having a tracking number. I was also annoyed to see a third party was used and an invoice showed a lot cheaper of a price …

Amazing as always!!

On this last order the customer representative Sapphire went above and beyond to ensure I was able to get my medication next day. It was decided that I would stay on a certain medication later in the afternoon and I needed it for the next day and it took some time for processing to happen and it was getting close to the cut off time to be able to have next day delivery. She called me a couple times to keep me updated and posted and I was able to get my order in on time. She was attentive, patient and stayed on top of my case until we got it set up! Thank you Sapphire!

Great customer service, organized, and professional.

Great customer service, organized, and professional.

Always a great experience when I use Schrafts from start to finish!

Everything was correct in my order and promptly delivered. Was easy to reach someone at the office when I needed to change my order timing.

Please put up a sign indicating the pharmacy’s name in front of the building/parking lot area.
It was so difficult to locate where it was.

Very nice staff and quick delivery.

So far I’ve received great customer service. Everyone has been professional and provided quality customer service.

Sha-raya Edwards was very helpful when I called in about my order. She provided me an email breakdown and I was able to cross reference with the list received from my provider. Also, the very last representative I spoke to was very pleasant as well. I can’t recall her name, but I hope you can see it in your system. I will be sure to take note of all names in the future.

Thank you!

The only thing I would change is the needle-less reconstitution caps for the menopur. They were awful and caused medication to spill out. I think patients should be sent the syringe and an actual needle to draw up and reconstitute. And then another needle to inject.

It was such an ease from the moment I was notified that there was a prescription at Schraft’s 2.0 for me upon its delivery. Schraft’s 2.0 made it so easy and hassle free that I didn’t even remember on the day my medication was delivered but being the dedicated pharmacy that Schraft’s 2.0 is I received a notification that my medication was delivered which lead me to check for it just in time as it was a medication that needed to be placed on the refrigerator. You are the best!

Super as always!!

Easiest experience I have had getting my medicine. Very helpful and friend friendly staff!

Best pharmacy I’ve ever worked w

love this pharmacy. everyone is so kind and helps with pricing !

Yo did a good job keep continuing like that

Always a pleasure when ordering with Schrafts!

Amazing patient care coordinators, Andy and Karyn!! Thank you!

Always the best service from Schrafts!

Best customer service

Thank you for filling my emergency order so quickly on a Sunday.

Everyone that I spoke with on the phone was incredibly kind and helpful. I also especially the simple but thoughtful sticker on the medication box upon opening it. It was such a caring gesture that I told everyone about lol.

Thanks for everything

Melinda was wonderful! Got back to me right away, was so helpful and professional!

Excellent as always!

I am very happy with the professionalism, kindness and efficiency of Schraft’s

I am very happy with the professionalism, kindness and efficiency of Schraft’s

The staff are wonderful to work with and are very helpful. It’s been a great experience having them do my prescriptions and answering my questions. I appreciate you all.

The best service, workers, and pharmacy I have ever delt with! Simply incredible!!

Great care and support

Very satisfied with the fast response and delivery

Customer representative since she was not able to complete my request on the first call because the pharmacy was not available at the time, she did call me back within an hour to finish processing my request. She was very attentive, helpful and down to earth person. Thanks for a job well done and please keep it up. God bless you guys!!!

The pickup and payment process was a bit overwhelming this time around.

Amazing as always!!

My package was supposed to be delivered on Saturday by Noon. Around 6pm, I noticed it hadn't been delivered. Soon after, Jesse, contacted me via phone letting me know he was already on it and had been attempting to communicate with UPS. I dont usually leave reviews, but Jesse deserves one. Jesse was extremely communicative during this whole process and doing everything in their power to make sure the critical medication made it in time. He was on the phone with local pharmacies, UPS, and even coordinating my package be shipped to a hotel I was traveling to this week. I never felt unsupported during this time that could usually be extremely stressful. My package was finally delivered right before 9pm, and Jesse shared in the excitement with me. This is a team member that truly went above and beyond and I appreciated it so much. The customer-centric focus Jesse has should be celebrated!

Service was excellent, medication was nicely packed and everything was labeled with clear instructions. Was delivered in awesome time very quickly. Communication was excellent.