It was great experience.

Every person I’ve talked to is kind, patient and so helpful. I truly enjoy calling and talking to the staff.

Wonderful service with great customer services.

My experience has been wonderful. Thank you!

The representative with whom I scheduled delivery was EXCELLENT!

I continue to be impressed by Schraft's! The communication is good, delivery is always timely, and Nurse Lauren has been an invaluable resource for us with the unboxing appointments. Her approach is personalized and human centered, which makes a big impact when dealing with the stress of treatment and administering injections. Thank you!

Everyone I’ve had the pleasure of working with has been nothing short of amazing. Jennifer has gone above and beyond- checking in with me, making sure I have everything I need, sending me videos, personally following up with each order, and so much more. I’ve worked with Jennifer and Ty (those are the names I can remember off the top of my head) and others. Each person is just as kind and considerate as the next. Thank you for being the sunshine in this difficult journey for me.

This whole process was very smooth. The zoom tutorial was exceptionally helpful and much appreciated.

My phone conference with Allyson was wonderful. I have been feeling so overwhelmed with this process and new medications etc and she took great care of me and my concerns. Thank you!!

I ordered refill medication and talked too Schrafts just to verify that it went through. I do wish they had verified on the phone whether I needed supplementary equipment - sharps container, injection pen - as that was unneeded and is now just extra waste.

Allyson was so nice and helpful! She really eased my anxiety about the progesterone injections. I am so thankful that I was able to talk to her.

This experience has been so impressive to me, their professionalism and personal personalities have made this so much easier

I mainly worked with Barbie on ordering and reviving my medication. She was amazing! She was kind, thoughtful, patient and extremely thorough throughout the process. The best customer service!

Everyone has been friendly and helpful.

Great service, thank you for providing me all the medicine on time.

Great services! So convenient and helpful.

I’ve been very happy with Scrafts during my IVF process. They’ve taken one worry off my plate.

I’ve been very happy with Scrafts during my IVF process. They’ve taken one worry off my plate.

Every single person was amazing that I talked to, Lauren the nurse who taught me how to do my meds, Jennifer who helped me order my meds and everyone else in between that I talk to when I had questions or needed to order medication. You guys are great!

Everyone is so very knowledgeable and so nice to talk to on the phone. I really appreciate the quality of employees your company has.

Lisa was so so kind. She sat with me and went over all of my medication administration techniques. I felt so comfortable sitting with her when she should me how to use the needles and she even had a puncture pad on which I was able to practice. Lisa was so so kind and patient and I really appreciated her calming guidance.

The customer service is outstanding and the staff is so friendly and caring.

This was a great experience. Very efficient and coordinated. My doctor used a different company for other medication that needed to be delivered and the experience did not compare. This was far superior.

Schraft's always provides an exceptional customer service experience! I ordered my medicine and then after speaking to my doctor, realized that I ordered too much so I quickly called Schraft's to ask if I could make the change before shipment. They couldn't have been nicer or more accommodating! They automatically made the change and reimbursed me the difference. I even received a follow-up call to let me know the reimbursement went through and I would be getting my money back for the difference asap -which I did, the next day! Thanks, as always!

They were so helpful!!

Great pharmacy. Stress free and easy to get medication.

Had a great experience with Schrafts. They made a stressful process much smoother.

So incredibly happy with my experience!!! The staff was incredible and got me my medicine extremely fast

Staff member I interacted with was rude and gave unnecessary attitude

Have had wonderful experiences with this pharmacy!!!!

This past Saturday, I had an emergency with medication and was so relieved to pick it up after hours! Thank you so much!

The staff was very friendly and helpful. This made my whole experience far less intimidating.

Exceptional staff and service. Wish more companies were as efficient as this one. Hard to come by now a days….unfortunately

I have used Schraft for my last two cycles. First time, it was flawless and specifically sought them out to use again. This cycle has been a bit of a stressor. First, refrigerated medication was delayed in shipping. Waited on the phone for someone to get their Teams up and running for nearly 20 minutes for her to ultimately tell me she had no power to reship another one. Eventually, it was figured out and reshipped as requested. Second issue this cycle was that I needed Follistim overnighted. I was basically told nothing could be done as you all are located in New Jersey and bad weather was coming through. She tried to change pharmacys but then also tried to give me a Follistim equivalent, which I declined. And I was basically told I could roll the dice and see if it arrived. It did. And was actually picked up by a courier service who called and told me they had my package and when it would be delivered which was nice. However, all of this seems like undue stress. If you are located in the northeast which typically always has bad weather in winter, how do you function? First situation was out of your control, but the second situation just baffled me. I even suggested sending it to Braun pharmacy in Chicago which I used before and was ignored. People are spending thousands on these meds. Basically being told nothing could be done when you’re the provider and rolling the dice seemed very unprofessional. Worked out but caused a lot of stress during an already stressful time.

Great delivery! On time and accurate to the text message! Thanks!

Lauren was wonderful and professional! She was delightful to talk with about the whole process 🙂

Loved using this pharmacy. Everyone who works there is amazing. Would definitely use them again.

Perfect and Clear instructions!

Everyone has been so friendly and helpful. Our meds are always timely. I love that a nurse calls a few days after to check in on how you're doing on the meds.

My experience with Schrafts was exceptional. I felt well taken care of. Every person I talked to was so friendly and kind. I talked to Jennifer C the most and she was awesome!

Always a pleasure to work with you guys! Thank you.

Deborah was great and I want to recognize her for making it to a pleasant experience working with Schraft’s 2.0

It took many calls to get answers. On my last call with Andy Conroy was easy and less stressful. He was great and understanding. Excellent customer service!

Allyson was absolutely amazing. She spent so much time answering my questions and going over everything medication.

Always an amazing experience

The medicines were received timely. The survey auto selected the highest rating which was a bit unusual. Let the customer decide if they want to give a 9 or 10 .

Always thankful for the helpfulness of Schraft's!

Customer service was always pleasant, experienced and made the transaction easy for me every time I had to order.
Shipping was efficient and I thank you for everything!

loved my nurse Lauren!

They were exceptional as always. Never any complaints.

So helpful and kind , helping me through the whole ordering meds and dealing with insurance 🙂

Alyson was extremely helpful during ‘open the box’. Very pleased!

Daniel was very helpful and pleasant to work with.

Extremely professional and helpful, such kind and friendly staff! Not to mention, approachable, customer service! Incredibly satisfied.

This is my second time using schraft. It was such a great experience last time that I wanted to make sure I used it this time as well. This particular time was not nearly as smooth as the last. I had a refrigerated medication get held up in delivery. When I called to say it will take too long to get here since it’s cold and reorder, the gal I talked to was super sweet. However, her Teams wasn’t working properly and took nearly 20 minutes to reboot. I wish she had just called me back instead of keeping me on the phone. Then, she really had no “power” to reorder the meds or anything. She had to talk to two other people and call me back anyways. She did call back quickly and resolved it to my satisfaction, but it felt like it took the long way to get there. Otherwise, the people who call to follow up and such, everyone is super kind and professional which is greatly appreciated when going through fertility treatment.

My whole experience with Schrafts 2.0 made a somewhat confusing and daunting experience so much easier. Linda especially was so extremely friendly and helpful and she made the whole process seamless.

Everyone who I have spoken to has been friendly and accommodating. The employees call to check in and see how the medicine is and remember past interactions. They have been enjoyable to speak to and make this process very easy.

Always the best service! Every order I’ve ever had through Schrafts and every interaction with a team member has always been 100.

Schraft's always provides the best customer service experience! They are kind, fast, and reliable.

Best service ever

Excellent service as always!

Schrafts has been nothing but wonderful every time I’ve need medicine. They were so helpful when there was an issue with my insurance. I truly appreciate their professionalism and them going the extra mile to help me fix the issue.

It was such a great experience working with the pharmacy team. Everyone was so kind and knowledgeable.

I’ve had the nicest and most stress free experience. Thank you for making this journey a little easier and convenient for me.

The employees at this pharmacy are TOP NOTCH!! I have now dealt with them 4 times and each time is a breeze. Everyone is so friendly and willing to help in any way possible. They have truly made this experience much easier to manage!!

Ruqaiyah Ottley was absolutely amazing! She was knowledgeable, genuine, and really helpful in the whole process from start to finish.

Great customer service

Thank you for making this process easy and for proving information that I needed on how to use the medications prescribed to me.

My experience with Schraft's was flawless. There is so much involved in the egg freezing process and Schraft's made it all so manageable. The women I spoke with on the phone and emailed with were professional, knowledgeable and quick to respond. Ordering/receiving medications was a breeze. I LOVED Open the Box with Nurse Lauren -- first of all, this type of service should be offered/required for any woman going through this process. This was all new terminology and completely foreign to me, and I'm confident I'm not alone in that sentiment. Not only was Lauren a pure delight (she was made for this/nursing in general), she took her time, was super clear in her instructions and visuals, kept it light-hearted (her Grey's Anatomy references with the air bubbles will be ingrained in my memory forever) and made me feel really confident going into the mixing/injecting process. I watched my OTB video with Lauren all ten injection nights, even when I felt like a pro at mixing Menopur by night four. She was part of my injections squad (my mom, my dog and Lauren) and my journey wouldn't be as seamless as it was without her. Thank you, Schraft's team! Five stars all around!

Best pharmacy experience I've ever had. Love that you have my card on file. Thank you for overnighting. Thank you for having a human pick up the phone.

Best pharmacy

Absolutely amazing. 2nd egg retrieval and did not get this type of service with previous pharmacy. Thank you!

I greatly appreciate being able to correspond via text and the delivery service is a huge help.

Customer Service and speed of delivery have always been top-notch!

There was an extra charge on my last medication added that was in error. I had to catch and call back to get it looked at . The representative was very good with checking and follow up but I’m still not sure what happened or whether I have been credited back the overcharge

On a late Friday, around 4/5PM Stephen Landa was phenomenal. He was still very nice and didn’t rush me. He treated me as if it was earlier in the day on a Tuesday. I always feel valued and respected by this company. Love Schraft’s 2.0!!!!!
Stephen made sure I was getting my refills ASAP as I wasn’t given the positive news until near the end of my medication supply. His customer service was exceptional and I didn’t feel stressed. I felt confident my shipment would arrive in time and it did! Such great comfort when things start to turn for the good and you need medications longer to ensure a successful outcome! 🙏💕

Everyone at the pharmacy was outstanding! One complaint and it’s related to the delivery. We have a privacy fence with a gate call system. We also post delivery instructions for all carriers. UPS, on all deliveries, disregarded our instructions and made no attempt to press the gate call bell. Medication say for a few hours before we realized it had been delivered on all occasions. Thankfully, due to your outstanding refrigeration packaging, no consequences to the meds but perhaps something to discuss with your carriers.

This has been an excellent experience overall. The Open the Box program has been especially helpful and made a world of difference in our IVF experience.

Schrafts is very easy to order from and the medication comes fast.

They are so nice and helpful and they deliver everything so quickly! Once they hired someone to deliver a medication for me over the weekend so I'd have it in time. They are really amazing people!

These are the absolute sweetest people in this company. They are always there for me when I don’t know what I’m doing and it’s at any time of day. I don’t know what I would do without their help and kindness!!

Schrafts was very quick on getting me the medication I needed!! Ordering process was very simple!

I can call at anytime and someone always seems to pick up and answers all my questions. Everyone is super nice and supportive. You guys rock!

Always quick and perfect service.

Superior service!

Patricia and Lauren were so incredibly knowledgeable and helpful. Patricia went above and beyond to try and secure whatever discounts might be available to me through my insurance. Lauren delivered very clear instructions and demonstrations for all of my medication. She was so patient and willing to answer all of my questions. Many thanks to both!

SCHRAFTS is AMAZING!! Couldn’t ask for anymore! ♥️ shout out to Sandy in shipping and logistics and my rep Barbie Rodriguez! They truly are a level above!!

Excellent and stress free service.

10 of 10

I had a great experience with your company

Had to follow up 3 times. Kept being told that they were running behind and would call the next day and never did. Had several calls to confirm order because they kept forgetting to ask questions. Most difficult and complicated experience I have had with a pharmacy.

Very satisfied with the service, the text messaging option was very useful.

Patrica is absolutely amazing.

The staff are very friendly and helpful. The pharmacist, Casey, was very helpful with answering all my questions about my medication. The nurse, Lauren, provided a detailed Zoom session with instructions on how to use my medication and addressed any additional questions that I had. I have had a very good experience with the pharmacy.

I needed assistance with the medication and the pharmacist was very quick and helpful

The agent/pharmacy technician on the phone was quick and helpful. Straight to the point and made the process really easy and painless.

Schraft's 2.0 has been a pleasure to work with. They are quick, efficient & always friendly! I had to go in-person to pick up a prescription I needed same-day, and I was in and out in about 2 minutes.

Everyone was so helpful and accommodating! It helped put my mind at ease.

Thank you! You have been so easy to work with!

Allyson was so kind. Our session with her was informative and comforting. She is a gem to have on your team.

Very good overall experience, answer calls quickly for questions and help out as much as they can!

GOOD

Great experience with the rep I worked with. Very personable and helpful and took time to help my situation. I believe her name was Jennifer C. Thank you!

Excellent as usual!

Everyone I have talked to and worked with over the last few months have been nothing short of wonderful. More often than not, my prescription would be sent in the 11th hour. Between insurance authorizations, getting meds from across the country and having everything arrive right on time, Schraft's literally moved mountains to help us get one huge step closer to starting our family. I am hoping this last order is it for a while, but I am grateful for all of their kindness, assistance and compassion, making a difficult process a little bit easier.

The staff was unbelievably helpful and kind. The IVF process is stressful enough and it is so nice to have a pharmacy that is really supportive of you and goes the extra mile during this tough journey. Thank you to all!

Everyone was wonderful, extremely attentive, knowledgeable, and kind!

Everyone was so helpful and accommodating especially during what is a very stressful time for people. Excellent and caring service!!

Caring individuals and flawless service!

This whole experience has been wonderful with Schraft! Informative when I have questions, professional each time, & everything is sent as it should be!

The overall process was smooth and the staff was super friendly & knowledgeable.

Overall has been a great, responsive pharmacy between email or on the phone.

All of your representatives were extremely friendly, professional and showed a great willingness to help.

Keep doing good work for us hopefully human beings 🙏

You are awesome!

everyone i talked to was patient and knowledgable!! absolutely wonderful customer experience.

Thank you for getting my order to me the next day!

I cannot express how much I appreciate all of you. Thank you so much for everything, you truly made this process so much easier.

All interactions with staff were positive and we absolutely loved interacting with the nurse, Lauren. She made something that could have been stressful seem so manageable! We also very much appreciated the support we received when letting the pharmacy know that we were receiving donated Menopur - they were willing to send us some needles and supplies to go along with that donation and helped us understand what to do if our donated shipment failed to arrive on time. Very impressed, thank you!

schrafts2.0 has been an absolute blessing throughout my IVF Journey! I trust them 100% and feel confident that I will always have what I need exactly when I need it!
Personal shout out to Barbie Rodriguez! She was busy on another call and I felt with another rep who was also great, but she called me back just to congratulate me on my good news when she didn’t have to!! Always above and beyond!!
Schrafts2.0 and the whole staff is fantastic! Would 10/10 recommend!

Will use again. Professional,fast, friendly. Everything was organized and clearly labeled.

The staff is always exceptional. Going through infertility treatments is stressful enough without having added stress from the pharmacy to get your meds on time. That’s what I’m most thankful about the quality service from Schrafts 2.0

Great customer service.

Very easy process and helpful staff

An amazing experience during a stressful time in my life. Thank you!

I only had to interact with staff while scheduling delivery/payment of my medicine, but the person I spoke to was very kind, friendly and helpful. It was an enjoyable experience.

My experience with Schrafts has been wonderful. Everyone is always so wonderful and helpful. I appreciate it so much during this crazy experience.

Thank you for filling so fast and at a great price.

Schraft’s is always an incredible company to work with. Everyone is so nice, my medications always come exactly when I need them, and Schraft’s is very dependable. I would highly recommend Schraft’s!

I wish I could use Schrafts for all my fertility meds. Aetna Specialty Pharmacy is always letting me down and is closed on weekends and holidays. Schrafts always comes through for me!

Schrafts is always easy to work with. Makes this crazy fertility journey a little easier!

Schraft's has been so helpful and quick to reply to any of my inquiries. The best pharmacy service I've ever received!!!

I worked closely with Chiquita E. who was amazing. Without her, I wouldn't have received what I needed in time. She went above and beyond. Thank you Chiquita!

Very helpful and fast!

I truly appreciated the support of the team to answer any of my questions and to follow up with me after I received all my medications.

Anita C. Was fantastic and very helpful! She sure made it easy

Schraf's Pharmacy was extremely helpful and efficient. Their staff was always on top of everything and made this process extremely easy. They explained everything clearly and answered all of my questions. My package was delivered quickly. I would definitely recommend this pharmacy in the future.

Schraft's is the best

Great Service, so easy and they are so accommodating!

The nurse that explained everything to us was wonderful!

Thanks Schrafts - you guys are my fav go to fertility pharmacy. I wish you had some of the compounded meds so I wouldn’t need to go to other pharmacies.

I received my medication very quickly after being ordered by the doctor. The nurse was friendly and answered all of my questions and concerns. The other pharmacy staff were very friendly and helpful.

Going through IVF is difficult but it has been a pleasure dealing with your entire staff. Particularly Nicole that helped us with insurance paperwork. She was amazing!!!!!

I've had such great experiences with Schraft's 2.0. Every time, I get an experienced, helpful person on the phone and my order is filled expeditiously.

After been diagnosed with breast cancer my life has been crazy with many phone calls and appointments . Katie made everything so easy for me & was the most helpful person I have met during my journey so far and I am so thankful for her help every step of the way getting all my medications on time ! She is the best!

Very difficult this time around process my order. Also noticed up charge. When requested expected delivery dates to insure delivery is received on time, not once but twice, no answer was given.

Always a pleasure dealing with the professionals at Shrafts.

Love doing business with Schrafts! They always take great care of my order and are great at communication!

Scheafts has been excellent to work with.

Honestly, you all are amazing. Everyone is kind, compassionate, and helpful! All questions are always answered and the OTB calls with nurse Lauren have been so helpful putting our minds at ease and giving us the knowledge we need to feel confident with the injections. Thank you so much!

I have recommended Schrafts to my friends going through IVF. The service is excellent, the education top notch, and the timeliness unmatched!

I have had such a fantastic experience with Schraft's 2.0. I am really blown away by everyone's attention to detail. All the meds came so nicely packaged with the big poster making everything very easy. I also really like the videos you have available to me to refresh my memory on how to prep and administer the medications.

Every time I have needed to call for questions or order medication, I cannot express how wonderful the staff is at all times. I have spoken to Andy probably most frequently. He is so professional, personable and kind. I really appreciate the amazing service that Schrafts provides! Thank you!

Thank you!

All my orders recently have been via text, and the ladies I have been dealing with are fantastic! Thank you so much for making this process seamless. 🙂

Everyone I have worked with at SCHRAFTS has been absolutely amazing!!! Everyone is so down to earth and really makes you feel special and not like a number! Would 100% recommend SCHRAFTS to everyone in need!!

Great service! When it appeared my package was delayed due to weather, a rep reached out to inform me and ensure I received it in time. Always friendly and helpful interactions with staff.

Barbie and Andy were amazing and very helpful

Perry was great in helping me get my specialty meds covered under my major medical plan.

Schraft’s 2.0 makes it incredibly easy to get my medications.

You have been so helpful!

Desiree was wonderful at getting my prescriptions to me asap over the weekend. Thank you!

I had an incredible experience working with Schraft’s. I was never put on hold and someone answered my call within 10 seconds every time. Everyone I spoke to was kind and helpful. Lauren did an open the box training with me on Zoom and made me feel so much more prepared to start my medications. Not to mention, Schraft’s prices were better than my local speciality pharmacy.

Very professional staff, and quick service.

I have spoken with Andy on both occasions that I needed new meds from Schrafts pharmacy. He is very knowledgeable, patient and professional. Everyone I have spoken to at Schrafts has been really nice and informative. I really appreciate it!!

Great customer service, fast delivery. Recommended. Thank you

Schraft’s has the spectacular customer service!!!

I had the unfortunate experience of having to go to another fertility pharmacy, because of my insurance, and found out quickly that the customer service with this other pharmacy was subpar compared to Schraft’s.

Not only does Schraft’s have the best customer service, but they also have the best prices.

I would for sure recommend Schraft’s!!!

Amazing staff! Patient, friendly and answered all my questions. I get comfortable and confident with administering medications after help from team.

I cannot express how wonderful everyone was that worked with me to get my medication quickly. Thank you for everything.

Great overall experience

Prompt and professional service. Received my order the next day with thorough instructions on how to use the medication.

Schraft's has been so easy to work with! I would highly recommend to others. For other specialty pharmacies, I have had to wait on hold for an hour plus but with Schraft's, I can get ahold of someone within minute and they are also great to work with. The people I speak to are nice, competent, caring and quick. I'm so happy with my experience with them.

Excelente servicio. Patricia fue muy profesional y muy explícita con todas mis dudas respecto an mis medicamentos.

easy to work with, answered all my questions, and received my medications on time

It was my first experience using Schraft’s 2.0 and each and every person I spoke to was so helpful and accommodating. We worked with Lauren to understand administering the medications. She was so clear in her directions, kind and patient further adding to our experience. Thank you!

Every staff member treated me with kindness and was very helpful.

My rep Jessica was super helpful and professional. She was able to help with price match a medicine being offered at another pharmacy for less. I will def recommend Schraft’s to anyone going though ART

Everyone was so nice that I spoke to. Prompt response and no wait times when calling