Customer Feedback

Rating Entries

It is always a pleasure calling Scharfts because I know for a fact and previous experiences that I will get the support and help that I need to complete my request at once. Thanks for having the best staff/customer service reps and please keep up the good work.
 10/10
MARRERO, LA
 10/10
 10/10
Excellent service and easy to deal with
I will continue to use Shrafts 2.0 and would recommend it to anyone
 10/10
Roanoke Va
All teammates are very helpful and responsive when calling for assistance with medication instructions or questions regarding prescriptions. I highly recommend using schrafts pharmacy, you will not be disappointed.
 10/10
Belleville, NJ
It's always a pleasure dealing with the employees of Schraft's!
 10/10
 10/10
Sorrento, Florida
 10/10
El Paso Texas
All the staff are so helpful.
 10/10
Westfield
Terrible and stressful experience. Ball got dropped again and again. Would rather pay more somewhere else than use the pharmacy again. Nothing was done to secure my business after the multitude of problem
 5.3/10
Bluffton, SC
 10/10
LaFollette tn
 10/10
Edgewater NJ
 10/10
Chuluota
 10/10
I have great peace of mind working with Schraft's. If there are any problems (and there have been unexpected hiccups with my insurance), they work with me to make sure I have the medication I need no matter what. I appreciate that they always go above and beyond!
 10/10
Blairstown, NJ
 10/10
 10/10
excellent service!
 10/10
Easton, PA
Everything about getting my prescriptions through Schrafts was easy! The pharmacist was super communicative and helped me every step of the way. I took advantage of the open the box video call. That was beyond helpful!
 10/10
Hamburg
The representative I spoke with to arrange the delivery was pleasant, compassionate, informative, and helpful!
 10/10
Verona, NJ
 10/10
Bethlehem PA
Thanks for being awesome!
 10/10
Dumont, NJ
 9.8/10
Michelle was incredibly kind and helpful, courteous and prompt. Please recognize her for her excellence!
 10/10
Robbinsville, NJ
 10/10
EO, NJ
 3/10
NJ
 9.3/10
Love the ease of ordering and talking with staff. Very happy to do business with schrafts.
 10/10
Knoxville TN
Very fast shipping. The staff was very courteous and made sure I understood what the medications were for and how to use them.
 10/10
Paterson, NJ
Overall very happy customer!!!
 10/10
Metuchen
It is great working with Schrafts. My only feedback is that it would be helpful to be open on Sundays and offer same day medication. I recently had to purchase medication on a Saturday that I didn’t end up needing but I could’ve saved the money and ordered it Sunday if the schedule was different. Thanks for considering!
 9.4/10
Everyone has been amazing!
 10/10
Union, NJ
 10/10
Los Angeles, CA
 10/10
Harrison, NJ
The Schrafts team has easily been the best and most helpful group I've worked with at any point in my IVF process -- I can't thank you enough. Everyone has been super competent, efficient, transparent, and sensitive to how complicated this process can feel on the receiving end as a patient. I'll be recommending you all to everyone I know going through the same thing. Know that my partner and I are so, so grateful for everyone we've worked with at Schrafts; it's been a relief to know this part of the process is in such great hands. (If only every pharmacy was half as good, truly.)
 10/10
Seattle, WA
Very helpful!
 9.9/10
Califon, NJ
 10/10
Bayonne
Na
 10/10
NJ
Wonderful experience, great customer service, timely delivery and the entire service gave me peace of mind.
 10/10
Paterson New Jersey
Thank you!
 10/10
Township of Washington, NJ
Everyone was so professional and helpful during the whole process. Truly appreciate it!
 10/10
Newton, NJ
Michelle went truly above and beyond to follow up and assist me with getting all of my medications on time and following up with the prior authorizations.
Sapphire is always so kind and helpful on the phone. I truly appreciate the two of them for making what can be a stressful situation so easy and pleasant.
 10/10
Somerset, NJ
Great service. Very professional and caring staff. Quick shipping.
 10/10
Middletown NJ
I received a damaged needle a few orders ago in April. Was suppose to get a shipping label and instructions on how to ship back. Have called a few times, and when I placed my last order I asked again how to ship back. Still no answer
 9.1/10
SOMERVILLE
Arrived quickly and in perfect condition.
 10/10
McMinnville, TN
It was so nice to be able to speak to the same person each time I had to communicate with Schrafts. I was able to email the same person who knew my situation and I didn’t have to explain to 10 million different people. Also Schrafta was able to get me a better discount than I could find anywhere else. Thank you 😊
 10/10
Houma ,La
 10/10
Dumont
 10/10
Lakewood
Everyone was incredibly kind and accomidating! Best pharm experience ever!
 10/10
New Jersey
Excellent customer service and my medicines were ready to be picked up the same day.
 10/10
Morris Plains
I don’t know how to reorder meds, I don’t have enough estradiol to get me thru Saturday, only Friday. But I’ll also be out of town.
 10/10
Tupelo MS
They were exceptionally accommodating and friendly. This was a rushed order and GREATLY appreciated.
 10/10
Cedar Knolls NJ
Schrafts is the best pharmacy i have ever dealt with. The employees are unfailingly helpful and responsive and seem to care about helping the customer. I cant say enough positive things about this business
 10/10
Morris Plains
 10/10
Clinton, NJ
Love speaking with the staff. Everyone is incredible!!!!!!
 10/10
Knoxville TN
Everything was so smooth and given this process is fraught with emotions, the ease and friendliness of everyone was amazing.
 10/10
Morris Plains, NJ
 10/10
Bayonne, NJ
This is now the 4th time using Schrafts and it has not been easy each and every time. I receive multiple calls a day with no knowledge or understanding why the balance is what it is. Discounts not applied or coupons not applied. It has been a true headache. If it wasn't for Barbie fixing all the confusion and false information given, I would have tried to find another pharmacy.
 4/10
North Brunswick, NJ
 10/10
Jersey City
Always professional and efficient. Thank you!
 10/10
New York, NY
Schrafts 2.0 does an excellent job every time I deal with them. It is quick and efficient and the customer service is top level. I will continue to use them and would recommend them to anyone
 10/10
Roanoke Va
 10/10
 10/10
Every time I have reached out to Schraft's I have had a wonderful experience, everyone who I have spoken to has been not only professional but compassionate and patient when answering all of my questions. Going through IVF is stressful and nerve racking but the employees and Schraft's have made it better. Thank you all for everything.
 10/10
Little Falls
I had another great experience. The surprising part is I did not receive email notifications about shipment. I looked at the Pixil app and received the information.
 10/10
 10/10
Great overall experience when ordering and scheduling my prescriptions . However twice now the delivery service has said they delivered my medications and they didn’t show up for maybe 2 hrs later. It’s just very nerve wracking when you spend a lot of money on medications that you need in a timely manner and think the delivery may have been lost.
 10/10
Pequannock, NJ
 10/10
Your staff is the best, please keep up the good job.
 9.8/10
MARRERO, LA
Andy was very helpful
 10/10
Livingston
Every time I have to deal with your team, they make it so easy. Angel is so professional, thorough and pleasant. Going through this is such a nightmare…but thank you for doing all you can to make ordering and receiving medication the easiest it can be. THANK YOU.
 10/10
Cedar Grove NJ
 10/10
 10/10
Jersey City, NJ
I have had nothing but amazing experiences with Schrafts 2.0!! They have made my IVF journey as stress free as possible, and always go above and beyond!
 10/10
Somerville
I was so impressed with the support I got when I missed my medication shipment. I called in a panic and the person I talked to took care of everything. Just one of many great experiences with Schrafts! Thank you!
 10/10
Austin
I keep getting the wrong size needles
 7.5/10
East Stroudsburg PA
 10/10
MO
Efficient & effective service as always. Thank you!
 10/10
New York NY
 10/10
miami
 9.3/10
Florence NJ
Efficient & effective service as always. Thank you!
 10/10
New York NY
 9.8/10
Everything was great!
 10/10
Ringwood, NJ
Smooth process!
 10/10
Orlando
 4.8/10
Every time I speak to someone they are so helpful. It’s truly appreciate. This can be a very difficult process so having one less thing to worry about is so nice
 10/10
Somerset
Everyone I spoke with was extremely professional and helpful. My medications arrived quickly and safely. I would highly recommend Schrafts to others. Thank you!
 10/10
New York, NY
great staff and very knowledgeable. answered all of my questions and made the process easy and followed up on a timely manner
 10/10
weehawken, nj
 10/10
Mediapolis, IA
 10/10
Clifton, New Jersey
Overall great experience. Everyone was friendly and ensured that my meds got to me at the scheduled time.
 10/10
Bloomfield, NJ
I had explicitly asked for gauze and a new sharps box in my second order and while they were verbally confirmed, they were never sent to me in my order
 9.6/10
Robbinsville, NJ
 10/10
I would rather call one person directly than full outline and make 2 calls for meds. It’s a bigger effort all the time.
 7.8/10
 10/10
Wonderful customer service and timely delivery.
 10/10
New Jersey
Another easy, quick re order for my cycle meds. The staff is always so kind and patient.
 10/10
Wantage, NJ
Thank you!
 10/10
Blairstown, NJ
 10/10
NJ
N/A
 10/10
EO, NJ
 10/10
Patchogue, NY
The best. So kind and courteous every time
 10/10
south Orange nj
 10/10
Nutley, NJ
 10/10
Budd Lake, NJ
This is a very efficient company. The employees are very nice they are a pleasure to work with.
 10/10
Lyndhurst, New Jersey
Excellent service. Very easy to use. I will continue using Schrafts2.0 and would recommend them to anyone
 10/10
Roanoke , Va
Very happy with the excellent customer service I received from Schraft's. I feel confident that if I need anything in the future from Schraft's that I will receive the same level of care and a thoughtful, personalized experience.
 10/10
Brooklyn, NY
Everyone I’ve had contact with has been so kind, professional, and prompt. Thank you!
 10/10
Dumont, NJ
 10/10
Princeton, NJ
 10/10
Princeton, NJ
 10/10
Highland Park, NJ
Great service; super efficient service and kind customer services!
 10/10
Hawthorne NJ
 10/10
Your progesterone capsules are in too thick of a capsule and don’t dissolve well. Though the pharmacist says it still working, I find that hard to believe when either the whole capsule or half the capsule will come out when the next one is due. I have used progesterone capsules from a different pharmacy in the past and they dissolved well. I think you need to look into your coating- it’s too thick. Super frustrating and they are expensive for the problems.
 6.6/10
 10/10
NJ
It would be nice to have notes from conversations had added to my order. Every time I find my self having the same conversation about when I need my medication and that I will pick up multiple times. My medications always need a prior authorization. When I speak to the first person I say when I need the medication and when I will be picking them up. When they call to tell me they have the prior authorization they ask when I need the medication and the price with shipping. When I say that the first person I spoke to said they would make a note of when I needed it and when I would pick it up I am told no notes are left. Everyone would be saved time if notes were left when they said they will be.
 9.6/10
Randolph. NJ
Everyone I spoke with was polite and friendly and shipping was easy to arrange. However, I told the customer service rep in writing (via text message) that I already had some medication from a previous round and listed the quantities I needed out of the full prescribed quantities. Despite this, I still received and was charged for the full prescribed quantity, which was VERY expensive and is taking up a significant amount of space in my refrigerator.
 8.4/10
Winter Garden, FL
 10/10
Robbinsville, NJ
There was a lot of confusion with my medications for this cycle of IVF and Schrafts has been a lifesaver. They have been responsive and so helpful - texting me after hours to make sure last minute medication deliveries were made successfully, and sending out courriers so that I could receive what I needed for that evening. They were kind helpful friendly and supportive. Thank you for making a difficult process easier!!
 10/10
Middletown Nj
 10/10
This process was a struggle for a lot of reasons. First was that my doctor sent the order in back in January but I never received a call until about a week before my treatment started which meant everything was in a really tight timeline. Second issue was a medication was missed by your staff even though it was on the prescription the doctor sent over. I caught the issue. Then we had to rush to get it processed by the insurance. No one called me back about it and I had to call you guys to check in on it. I found out like a day before treatment was supposed to start that it could be marked for rush and no one had done that. Third issue was my open the box appointment. I had an appointment scheduled and then someone called me and asked if I was ok moving the appointment. I said no and the person told ok we will keep it the same. I never got an email with the zoom link so I called and the person I spoke to said they would call me back with the zoom link. She NEVER called me back. So I called again and talked to Ashley Edwards who was the only helpful person. She managed to get a pharmacist to talk to me because my wife had taken off 2 hours early from work for the open the box appointment and I needed to start my meds that night. I didn’t get to talk to the pharmacist until over an hour after my appointment time. Ashley was also super helpful in getting that last medication processed but she was probably the 4th person I spoke to about that issue. So to summarize Ashley was great but most of this processed sucked.
 6.4/10
Fresno, CA
 10/10
Always super helpful and friendly!
 10/10
 10/10
Pentagon City, VA
I had an urgent need for a medication that was compounded outside of Schraft's and was sent directly from the compounding pharmacy. I asked for a sharps container (one was not included); the order included the wrong size needles for draw up; the order arrived without an invoice or a receipt. When I went back to Schraft's to request the invoice, I received a document that outlined the cost but not a proof of payment. I followed up and asked for proof of payment and haven't received a reply.
 7.3/10
Madison NJ
Used texting system to order meds.
Meds were not sent as I confirmed they would be. Only made aware when the tracking number did not show up. Was told it was due to my insurance which was untrue — the order was just never processed. I checked and coordinated with the insurance and work in heath care doing PAs. This caused a delay in care.

Will be transferring my rxs out to a different pharmacy.
 5.4/10
NJ
Another easy, seamless reorder. Grateful for the wonderful customer service!
 10/10
Wantage
 10/10
 10/10
Ringwood, NJ
Great service!
 10/10
New Jersey
The staff at Schraft's are super friendly and helpful!
 10/10
Lakewood
We called before the order date to make sure everything was clear and easy when the time to order would've come. We had to call multiple times to clarify since we received a new price each time. Nobody knew about the partnership with our clinic Extend. When we ordered on Saturday we had to order with 3 different people, because they would get all things wrong. We had to end up ordering the full amount of follistin since nobody could answer us about the free trigger and if we would be applied if we did not order all out once. They made initially a $1000 mistake on the pricing. The delivery took 4 hours and we had to be in the phone for hours with your delivery company (twice) since the driver that was doing nothing but coming to us. It was the most stressing situation I've ever been in in a very long time. We ended up receiving the medication at 7pm without knowing if we would ever receive it. I also didn't get the signup discount as advertised. Nothing went as they told us, nothing. I had read such wonderful reviews, it was so disappointing
 3.5/10
Brooklyn, NY
Everyone has been very helpful
 10/10
 10/10
Jersey City
Absolutely phenomenal service and support (including when a delivery was delayed). We are pretty old hat with our infertility treatment and can easily say this has been our best experience among several pharmacies we have used. I cannot stress enough how much that makes a difference when going through an already stressful process. Thank you so much.
 10/10
Denver, CO
 10/10
Kunkletown PA
Ashley was very helpful with getting the prescription filled, answering all questions and figuring out if insurance would cover it. Karyn has been great with filling out the reimbursement forms and following up. Communication has been wonderful.
 10/10
Maplewood
 10/10
 10/10
Township of Washington NJ
These guys have always been amazing. There have been a couple of times we were in a crunch (time sensitive IVF meds) & they’ve gone above and beyond for us.
 10/10
Freehold NJ
 10/10
 10/10
Jefferson, NJ
I'm sure things are pre-packaged or have a checklist, but I called (twice because I got disconnected the first time and wasn't called back to finish the order) to fill my order, but with some adjustments so that I wouldn't be inundated with more supplies that I do not need or have a place to store. I still got everything anyway, so now I have 3 Sharps Containers (I already had 2), 63 insulin-syringes (I already had 33), etc.
 8.5/10
Stirling, NJ
The last person I spoke with was so nice and helpful. I really have not had any problems with anyone since I started with Schrafts
 10/10
Somerset
Great customer support. Easy to place order (easier than with CVS!!). Love the texting option for assistance. Only comment is that I thought the order would come with more supplies (alcohol wipes, gauze, extra needles). If it only comes with bare minimum by default, that should be explained and give option at initial purchase to add on more to feel confident in what we have one hand. Since I found out getting an extra order of supplies would be $10 shipping
 9.5/10
NJ
 10/10
Schrafts 2.0 is amazing and I recommend them all the time! My shipment was delayed. I tried calling UPS first. They were unhelpful and said they couldn't reach the local distribution office. I called Schrafts and they assured me I would receive my medications in enough time. I know if I ever have a problem there's always someone friendly and helpful at Schrafts to answer my call!
 10/10
Brooklyn
Outstanding with every aspect associated with this prescription. Highly recommend.
 10/10
Haworth
Very good, easy and consistent. I would highly recommend Schrafts 2.0
 10/10
Roanoke Va
 10/10
Wallingford, CT
Very fast shipping. Cheaper than other places. Customer service is excellent! I highly recommended this pharmacy!!
 10/10
FEDERAL WAY
Super nice and responsive staff!
 10/10
Thank you for the amazing customer service!!
 10/10
Orlando, FL
 9.9/10
Second time using Schraft’s as I need more medications for my IVF cycle. Always make it easy to fill prescriptions which is so helpful when going through IVF.
 10/10
Wayne nj
On multiple occasions I left messages about timely issues and never got a call back prompting multiple attempts to reach someone. This was very stressful and disappointing
 5.5/10
New Jersey
Schraft's has been so helpful throughout my entire journey. The staff have been so quick and responsive to my questions and orders. Thank you so much!
 10/10
Wall, NJ
Amazing experience with customer service and with driver of medication.
Brought me so much relief to know that they were routing for me as well!
 10/10
Bayonne, NJ
 10/10
 3.5/10
Amazing customer service and care
 10/10
Mediapolis, IA
Even when I had a change to my order, the staff was able to make the adjustment and add medications I I had them on time. I was so grateful for their help, kindness, understanding, and flexibility.
 10/10
The only “complaint”/issue I had was regarding the delivery. I had reiterated my zip code to the account representative as she said it incorrect to a few times. I gave it to her one last time and thought she had it correct. My meds never arrived and received a call/text from the shipping team to verify everything. Barbie was so kind and was clear in what the mistake was. We were able to rectify the issue and the meds were delivered the next day. I was very appreciative of all the help and attention to the mistake. My experience was amazing otherwise.
 9.3/10
Wantage
 10/10
I wish you all still offered the zoom unboxing session with a registered nurse who goes over the medication and how to use it. That was such helpful to me with my previous order.
 10/10
Lauderhill, fl
Schrafts made it so easy to arrange my medications, payments and delivery all while I was traveling overseas and had a big time difference. Andy specifically was so great at communicating and getting accurate price estimates for me. I've used other pharmacies for my IVF medications before and this was definitely a better experience. Prices were also a little better than other local pharmacies.
 10/10
Wayne NJ
Grateful for your professionalism, kindness, friendliness, urgency, and reliability. Also appreciate the option of not texting back, as that feels uncomfortable to me. But I see that you're offering options and being responsive to varying needs!
 10/10
Bergenfield, NJ
Ruqaiyah was amazing patient care coordinator. Responsive, helpful, and kind. She made everything happen for me in time and it was truly amazing. Thank you!
 10/10
Orlando
 10/10
NJ
 10/10
 10/10
Old Bridge, NJ
 10/10
No one reached out to me about the issues even though this is a time sensitive medication. I had to reach out and determine what was blocking the approval. I informed them about needing the medication for Sat. I call on Sat and am informed that one of the necessary medications cannot be ready. Even though they transferred it to another pharmacy, the lack of communication and urgency was disappointing.
 5.1/10
Morris Plains, NJ
I called to refill 2 prescriptions. One needed a prior authorization. I told the person on the phone when I would be in to pick up the prescriptions. I received a call the next day that the prior authorization had gone through and that prescription was ready. When I asked about the other, it was never filled. There was also not a note left when I would be picking up the prescriptions. I was told that information must have been on another computer/screen. Its concerning when you speak to someone that information isn't accessible to all. This is not the first time this has happened.
 8.4/10
Randolph, NJ
Everyone at Schrafts is a good human
 10/10
Bloomfield, NJ
 10/10
Waterville, Washington
They were so helpful and kind when helping me and always seemed happy to answer any questions about this new medication. Sadly, my insurance won’t cover when I order from here so I will no longer be ordering which makes me sad since it was such a good experience.
 10/10
Wheeling wv
 10/10
Easy to work with and fast process!
 10/10
Service rep was very attentive and willing to help. She was able to find the answers to my questions and was able to complete my request and specially to process my refill on the same call. Thanks and please keep up the good work.
 10/10
MARRERO, LA
 10/10
Browns Mills
Andy Conroy was WONDERFUL. he texted to make sure I received all my medication and made sure I got what I needed.
 10/10
Los Angeles, CA
There’s no place like Schrafts! Andy went above and WAY beyond for me multiple times when he didn’t have to. I’m so grateful to have worked with him and Schrafts, it brought a little ease and comfort to an otherwise incredibly stressful time in my life!
 10/10
Tenafly, NJ
 10/10
Scotrun pa
 10/10
 10/10
The staff was very kind, helpful and patient with my questions.
I love the texting communication, it made things very easy!
I found Schrafts through WIN Fertility and everything was slow on their side but once Schrafts had received my information, I was shocked at the speed and ease of communication.
 10/10
Missoula
 10/10
Everyone that I talked to was extremely helpful and pleasant. If I could give a higher rating then 10 I would.
 10/10
Wayne
I cannot say enough good things! Schraft's made a stressful process feel a lot more manageable. I also was amazed at how compassionate the staff was. Literally, every single person I talked to was calm and patient and took the time to address my concerns.
 10/10
Waldwick, NJ
 10/10
NJ
Great experience!!!
Thank you!!
 10/10
Lakewood
 10/10
Lkwd, NJ
 5.9/10
Tennessee
Everyone was great! I highly recommend.
 10/10
Teaneck, NJ
Wish you accepted tricare but other than that it was a very easy process
 9.8/10
Margate city New Jersey
 10/10
Schraft’s 2.0 was able to help me when I was in a pinch. My insurance company’s mail-order pharmacy was still pending approval of my medication 4 days after it was ordered. I needed the medication ASAP so my provider recommended Schraft’s. The medication prescription was filled SAME DAY and offered free next-day delivery. Everything was super convenient and helped ease my anxiety!
 10/10
Oakland NJ
 10/10
 10/10
I would like to commend Michelle for going above and beyond with helping me with my order on 2/26/24. She patiently listened to my concerns and helped me immensely. Michelle, thank you so much for all that you do!
 10/10
Cliffside Park
 3.3/10
Borough Of Andover
Very perfect on time.
 10/10
North Bergen
 10/10
Beyond impressed with the level of customer service. Every business should run this way!
 10/10
Brooklyn, NY
 9.8/10
Roanoke Virginia
 9.8/10
Roanoke Virginia
Amazing customer service! Thank you for being so helpful and available.
 10/10
Manalapan, NJ
Always professional and helpful!!! Outstanding!
 10/10
Lebanon, NJ 08833
 10/10
Mendham NJ
All of your staff is amazing, however, I want to recognize Barbie in particular. I have been able to work with her several times and she always goes above and beyond. She deserves a raise!
 10/10
Apopka, Fl
I received EXCELLENT customer service from Andy. He was friendly and made sure my order was correct and shipped in time.

Thank you so much!
 10/10
Bradenton, FL
My overall experience would have been great except the last time I had to speak with a coordinator, she was very unpleasant, not helpful and had an attitude. Her name I believe was Shaquita.
 6.9/10
Edgewater
 10/10
Kissimmee FL
 10/10
Casselberry, FL
Thanks for the excellent customer service
 10/10
Lakewood nj
 10/10
 10/10
Haledon
Most responsive phatmacy I've ever dealt with, and with such a truly caring team. Surprised at the expediency I received my meds from an on-line order! Just tickled to find them!
 10/10
Kansas City,MO
Always great service!
 10/10
Titusville FL
My experience with Schraft's has been a great experience, the customer service rep was very helpful and attentive. She was able to process my request without any issues. Also, able to answer all my question. Thanks and please keep up the good work.
 10/10
MARRERO, LA
 10/10
Orlando, FL
I couldn't possibly say more than enough good things about working with Schraft's.
 10/10
Cherry Hill, NJ
Every staff member I’ve spoken with has been beyond pleasant and kind. I also really appreciate the text feature! That was so nice to get text updates and to be able to easily send a text instead of try to find a time to call. Thank you !!!
 10/10
Verona, NJ
Great customer service & communication options.
 10/10
Warren, New Jersey
 10/10
Highland Mills
Working with Schrafts has been a wonderful experience.
 10/10
Newport News, VA
 10/10
Sparta, NJ
 10/10
Sparta, NJ
Fasted delivery I’ve ever seen
 10/10
Gadsden, Alabama
 10/10
Everything was so quick and the staff were prompt to reach out and answer all questions. I was incredibly impressed!
 10/10
Oklahoma City, OK
Adam and everyone is so helpful & easy to deal with.
 10/10
Red Bank
Your staff has been incredibly caring and patient. They are great!
 10/10
Cranford
 10/10
 10/10
North Haven, CT
Here's the timeline of events from Thursday night: I confirmed with the pharmacy about the availability of my medication, then asked my doctor to send the prescription. On Friday, my doctor sent the prescription, but when I followed up with a call, they claimed they had nothing. After my doctor spoke to them and gave verbal consent, they assured me they had the order but needed to confirm the cost. Despite waiting for an hour and a half, I received no call. With closing time approaching, I called the pharmacy again, only to be told there was no order for a refill. I had to wait until Saturday to get the prescription, but even after another call to confirm, I didn't receive it. It turned out they hadn't sent it and failed to call to confirm my address. This lack of communication left me without medication for three days, critical for my high-risk pregnancy. This negligence could lead to a miscarriage. I want everyone to know about the unprofessionalism, misconduct, and broken promises of this pharmacy. Use someone else.
 2.9/10
JACKSONVILLE, florida
 10/10
Mendham, NJ
 10/10
 10/10
Toms River
 9.8/10
Livingston
The person was very nice. Very easy to get in touch with someone over the phone.
 10/10
Verona, NJ
I have always had great service from all the representatives until this last interaction. The lady was the least helpful person I’ve had when dealing with Schraft’s and had an attitude from the beginning of the call. She acted like the supplies aren’t listed on the account and was annoyed when I wasn’t sure the exactly quantity of items I usually received. Any other interaction I’ve had the rep quickly pulled up my account up knew specifics and it was a quick and pleasant phone call, which is why I didn’t have my paperwork in front of me for specific syringe quantities. I found the items at a local specialty pharmacy and will continue to use another pharmacy if this is the customer service that is now provided.
 6/10
Orlando, FL
 10/10
 9.8/10
Everything was great, thanks.
 10/10
Union City NJ
Excellent service
 10/10
Belleville, NJ
 10/10
New Jersey
 10/10
Ringwood, nj
Fantastic experience!
 10/10
Woodbridge Township
INCREDIBKE STAFF AND ON CALL LINE. Thank you so much
 10/10
Nutley nj
Excellent customer service.
 10/10
Spring, Texas
 10/10
Parsippany, NK
 10/10
Nj
 10/10
Brllmawr NJ
 10/10
Staff has always been wonderful to work with
Medications arrive on time
Open the box nurses are so helpful
 10/10
Lyndhurst, NJ
Another great experience. You were extremely professional and helpful when dealing with my insurance company. You also scheduled next day delivery which was very helpful due to the time sensitive nature of the medication. Thank you!
 10/10
Norwood, NJ
I've normally had a wonderful experience with Schrafts but this most recent experience was very frustrating. I had to spend an hour on the phone with my insurance gathering information about my policy which I've never needed to do before, answered the same questions repeatedly within the same chat thread, my insurance approved the medication I needed almost immediately (which I expressed was urgent multiple times), but it was only until I followed up a few days later that it was shipped out and by then my estrogen had dropped and it rendered the transfer cycle useless.
 5.1/10
Hammonton New Jersey
I was shocked , surprised and thankfull at how fast you guys got my orders in even though the weather conditions were bad
 10/10
Modesto ca
 10/10
Township Of Washington, NJ
 10/10
Waterville Washington
The rep I spoke to was so friendly and kind. He really cared about the transport of the medicine reaching me in time. Give him a raise. 100 out of 100 for customer service.
 10/10
BLACKWOOD
The rep I spoke to was so friendly and kind. He really cared about the transport of the medicine reaching me in time. Give him a raise. 100 out of 100 for customer service.
 10/10
BLACKWOOD
Schraft’s experience was great overall. Friendly staff, very informative videos and training’s which help make the medication process very easy. Only the weekend delivery situation was very slow for a last minute request.
 9.3/10
Jersey City, NJ
Every interaction I’ve had with this Pharmacy has been awesome. Even when dealing with all of my weird questions, and my general awkwardness.
 10/10
Sanford, FL
I had ordered my medications over the phone. The rep seemed very distracted (talking to others in the background) She told me she would call me back for payment. I had to wait until the following day for a call back. We went over the meds, however, I didn't receive one of the medications and received one that I did not order. I was charged for the one I did not order. It was only 10 dollars. I was offered a refund for that medication. When I mentioned the refund while paying for the medication I actually needed, I was told there was no notes regarding a refund for the med I paid and did not order. I was told I'd get a call from a manager about the refund. I have never received a call. I have ordered from Schraft's twice before and everything went really well and smoothly. Now it seems like it's taking days longer waiting for approval from before they can submit the order and the order was messed up.
 7.8/10
Phoenix, AZ
 10/10
Thank you for fast and friendly customer service!
 10/10
Chester NY
My initial contact with your company was a quote request. The quote I received was about $5,000 and due to this price it was the only reason I decided to go through with your company. When my prescription was sent to you all, the price went up to $7,000. My customer service rep advised that the original quote was wrong due to an error on your end and you weren't honoring the original quote. Would've been nice customer service to make an offer at least closer to the original quote I received instead the best I could get was a quote match of another pharmacy even though you all made the error. If I would have received an accurate quote upfront I would have never went to your pharmacy since the other quotes I received from other companies were $1,500 less than your "accurate quote".
 6.9/10
Atlanta, GA
 10/10
NJ
Barbie was great and got my order out to me before the winter storm came through.
 10/10
Nashville, TN
always so helpful, professional and polite! staff always goes the extra mile.
 10/10
clifton
Great Pharmacy! Fast and reliable.
 10/10
Saddle Brook
Yall are the best. Professional, punctual, and incredibly kind. You truly know that your customers are anxious and are so calming. Thank you!
 10/10
BERGENFIELD
The pharmacy and staff are always so easy to work with, help with everything I need, and are very quick to respond.
 10/10
Polkton, North Carolina
Morgan was so helpful with refilling my medication order!
 10/10
Florham Park, NJ
 10/10
 10/10
Lakewood, NJ
I can’t express how grateful I am to have found Schrafts 2.0! Not only has every time I called have I received friendly and helpful service but I had two unexpected emergencies where I needed meds quickly. Both times Schrafts relieved my stress by making sure I received what I needed in time. I already recommended to a friend!
 10/10
New York, NY
 10/10
Livingston
The staffs are friendly and quick response.
Thank you!
 10/10
NJ
I'm so grateful to have Schraft's as a medical resource! Everyone is always so patient and helpful, and I know I'm being well taken care of (and listened to) whenever I have medicines to pick up, or any questions.
 10/10
Morris Plains, NJ
 10/10
New Jersey
I received the quickest responses and above and beyond help from the team at Schrafts. They were also the friendliest pharmacy I contacted. There was no question which pharmacy I was going to choose. Thanks!
 10/10
New York, New York
It is always a pleasure working with Schraft's pharmacy.
 10/10
Caldwell NJ
Always easy to communicate and receive updates.
 10/10
clifton
The customer service rep was very respectful and attentive. She was able to complete my request through just one call. Thanks and please keep up the good work.
 10/10
MARRERO, LA
 10/10
Brooklyn New York
 10/10
Princeton NJ
 8/10
My Nurse was Great! Everything was wonderful.
 10/10
Teaneck, NJ
 10/10
 10/10
Fresno
 10/10
 10/10
 10/10
Nutley, NJ
The last time I called to get renewals I had a difficult time. Sapphire was incredibly helpful and ended up taking care of it but it was a lot of back and forth and one of the reps even had info from several cycles back she was working off of, it was very frustrating and stressful to deal with. Not my typical experience with Schrafts
 8.9/10
Somerset, NJ
I'm very please with all the support the pharmacy has provided.
Thank you for everything.
 10/10
Miami Fl
 9.5/10
Every experience I have had with Schrafts has been amazing! I am so thankful for the incredible customer service and willingness to get something delivered!
 10/10
Vernon, New Jersey
Professional to work with and the delivery of medication is in timely manner.
 10/10
LA
Sung was amazing. She was so kind of listen to my situation and help me refill my emergency medicine while I was in the middle of my STIMS cycle for IVF.

She was kind and followed up. Huge thanks to her and her professionalism. She was wonderful.
 10/10
New Jersey
Whoever my husband spoke to about getting a compound for my IVF injections told him she didn't put in a prior authorization for my medication because my insurance wouldn't cover it. He told her they would because he works in the industry and knows what's covered and what isn't. Because of this we went to another pharmacy to get not just the compound but the rest of the meds. We will continue to go to that pharmacy instead. Her mistake caused us to have to drive an hour to the new pharmacy and back because it was time sensitive.
 2.8/10
Haskell
The lady I was on the phone with was super nice and pleasant to talk to!!
 10/10
Piscataway NJ
 10/10
 10/10
 10/10
Thank you for your continued professional service!
 10/10
Lebanon, NJ 08833
 10/10
 10/10
BRANCHVILLE
It was very good
 9.4/10
Nj
In general I had a positive experience. The most challenging part was clarity of pricing and consistency of my account when speaking to multiple patient advocates. I had to re-confirm final pricing multiple times before getting the right final price of my first order. It felt unnecessarily difficult. Throughout that process there was conflicting information, inaccurate information, incomplete information, or lack of follow up call. It seems that even though my Rx order had been sent by Extend Fertility, there wasn't a note on my account of their discounts for patients, which I found strange. Since Extend was already affiliated with Schrafts, I was expecting there to be more seamlessness than there actually was.

I greatly appreciated the quick delivery of a medication I realized I needed at the last minute and the prompt and courteous text support you provided!
 8.9/10
Long Beach, NY
I love the experience and exceptional customer support I receive everytime!
 10/10
Aberdeen, NJ
Highly recommended and excellent customer support and service. Went above and beyond
 10/10
NJ
 10/10
 10/10
Orlando FL
 10/10
Brick, NJ
 10/10
Jersey City, NJ
 10/10
Jersey City, NJ
Every staff member was very efficient and worked quickly to ensure I had my medicine when I needed it. Even when I sent a text message through Schrafts website about a concern I had about a medication, they responded quickly and even more than one member of the staff jumped into the group chat to reassure me I was doing the right thing! Definitely comforting to get this type of response from your staff when going through an already stressful process.. Thank you!
 10/10
Flemington NJ
 10/10
Lancaster, PA
 10/10
 10/10
 10/10
Lynnwood, Wa.
Extremely helpful, calm and patient and got things done in a quick manor.
 10/10
Wyckoff, NJ
 10/10
Amazing, above and beyond! Thanks!!!!
 10/10
Teaneck, NJ
Prior to the shipment of my meds i was very pleased with Schraft's. Very friendly service and easy to communicate with. It was planned and discussed and confirmed that my meds would be shipped to my doctors office as i was out of town for over a week and would not be home to accept the medications, and multiple meds were temperature sensitive. The shipment ended up being sent to my home and I was not there, luckily my neighbor saw the package and knew i was out of town and called me, not sure how long the medications had been on my porch, but we assume only a few hours. Other than this small but very important error, I had no issues using schrafts.
 9.4/10
lafayette, LA
 10/10
Saline
Adam went above and beyond on a holiday weekend when the office was closed to ensure I received my trigger shot when I needed. Cannot thank him enough!
 10/10
Jersey City, NJ
Everyone at Schraft’s is professional, courteous and extremely friendly which all make a pleasure to be your customer. Thank you!
 10/10
Laurence Harbor, NJ
 10/10
 10/10
Orlando, FL
 10/10
clifton, nj
 10/10
 10/10
 10/10
Super friendly staff and easy communication.
 10/10
Sanford,Fl
Prior Auths not completed — told they were started. Then told the next day they were not done.
Med orders canceled to avoid the PA. (Lupron depot vs daily) —- had to wait for new orders — ended up in a delay in patient care.
Charged for syringes after I specifically said NO SUPPLIES and that I had the syringes.
The reason I had to buy syringes in my own was in a past shipment they changed the syringes and been sent a smaller gage — I’m assuming due to the pain caused by these BD tips.

Told shipping was $10 — always paid $5 …. Was told by clinic shipping was always going to be free.
Still no refund for the unauthorized charge for syringes . No follow up - as promised.


Also had a previous issue with wrong meds sent.
When the right meds were resent they were lost in the shipping process and it became my problem to locate the package with UPS.
 2.4/10
Moorestown NJ
What a relief it was to have such a professional, knowledgeable and compassionate team of staff to assist me in such a challenging time. Words cannot express my gratitude but thank you from the bottom of my heart.
 10/10
Orlando
Ordering these medications can be overwhelming but the Schraft's staff have always been helpful and I don't mind connecting with them at all when it's time to order. I appreciate their guidance and knowledge.
 10/10
BRANCHVILLE, NJ
Thanks for all your help, Rakhaiya, and a great conversation. I appreciate the speedy delivery, too.
 10/10
Union, NJ
Schrafts has been by far the best pharmacy I have used in all aspects. I have used them three times so far and from the going above and beyond staff to the accuracy of medications and quick delivery times, it couldn’t have gone smoother. The IVF process is stressful enough, so to be able to have your employees listen, have patience when dealing with questions about medications/pricing and even helping me find possible programs to help me save money is what really sets your pharmacy apart. Everyone I have encountered is so kind and compassionate. Thank you all
 10/10
Flemington New Jersey
 10/10
Saline
The staff were very helpful to my medication needs.
 10/10
Secaucus, NJ
Working with Schraft's was the prudent choice because of their flexibility, weekend hours, proximity for a last-minute refill, and their pricing. Working with Schraft's ended up being the best possible choice for us mentally and emotionally during a time of heightened stress because of Adam's genuine care for his patients.

Starting IVF and beginning injections is scary enough without playing logistics roulette just to make sure that you have all your Rx in hand for Day 1. Adam calmed all of our nerves quite simply because he knows what he is doing, he always has a back up plan, and because he made us feel like he would move mountains so that we went home with all the right materials, a solid education, and one less thing to worry about during this chaotic time.

Working with Schraft's made us feel like we were enabled and empowered by a support team and while we hope we won't need a specialty fertility pharmacy again we know the first place we will turn to when we do.
 10/10
Berkeley Heights, NJ
 9.6/10
Caldwell, ID
 10/10
The only fertility pharmacy I’ll use.
 10/10
Nashville, Tennessee
 10/10
Rahway, NJ
 9.6/10
thanks!
 10/10
Lakewood, NJ
Andy was absolutely incredible. We are in our final week of IVF, and it's been a whirlwind. But he took the time to review my medications, timing and (what's more) calm my nerves. I can't express enough gratitude to him for our chat today.

Likewise, a huge shout out to Adam, who helped us twice during late night calls. One time was regarding a broken needle -- he took the time to review photos we texted to him, and ensure we knew what we were doing and that we received back-up meds the next day.

And, what can we say about Lauren? Her Zoom training was incredible - we still reference it! She knew the exact things to say to answer *all* of our questions and put our minds at ease.

Truly, your team is amazing. We can't recommend them enough -- or express our deep, deep gratitude.
 10/10
Hoboken
 10/10
Fitchburg wi
Saying I was paying for a sharps containers was not mentioned. I would have opted to not receive that as I have one.
 9.6/10
Wantage, NJ
I was extremely impressed with how easy it was to speak with someone on the phone. In dealing with infertility, it is a stressful and they made this step of the process super simple.
 10/10
Cherry Hill, NJ
Thank you
 10/10
The experience was great, the only complaint that I have was that I waited almost two weeks for the prescription, no body told me that I have to to follow up with the pharmacy's. Once I reach to Schraft's the customer rep was very helpful and explained everything to me for future reference and the refills.
 10/10
MARRERO
 10/10
Casselberry FL
 10/10
New Jersey
Everyone was so helpful and nice. It was so easy to reorder medications and everyone worked with me to get my medications to me on time.
 10/10
Flemington, NJ
I have always had a wonderful experience with Schrafts 2.0 Pharmacy. I would recommend them to anyone who needed specialty medications.
 10/10
Gillette, NJ
I have always had a wonderful experience with Schrafts 2.0 Pharmacy. I would recommend them to anyone who needed specialty medications.
 10/10
Gillette, NJ
Overall very happy, very polite and easy to work with over text. They did not ask me if I needed a new sharps container, though so I was sent one and charged even though I have one at home already.
 10/10
Longwood, FL
 10/10
Lake Mary, FL
I only have the most wonderful things to say about schrafts. Such knowledgeable staff to answer any questions at any time day or night. I ran out of meds on a weekend, I thought it’ll be so stressful, it was actually not stressful at all! The pharmacist called me and had my meds delivered to me in no time. Really impressed with the way the business is run! Keep up the great work!!
 10/10
Lakewood NJ
 10/10
Montclair, Nj
My nurse was awesome, explained everything very well.
 10/10
Jersey City NJ
 9.9/10
Maple Shade
Everything was perfect!
 10/10
Ledgewood, NJ
Thus far everything has been excellent. Every person I've been in touch with has been very helpful. Thank you for the excellent service!!
One more t that may have nothing to do with the pharmacy, but may be an important fyi:
Oddly, it seems that the "overfill" from my last Gonal pen was 1.5 days worth of medicine less than estimated. It worked out okay because I was able to get a second pen in time, but I did not have enough dosage at 75 IU in the pen for 7 days (only 6.5 days exactly), And it is an assumed standard apparently that it could last seven or eight days. So just sharing as an FYI to you all In case you get other pens In the same batch that have slightly less in the dosage. Thanks
 10/10
Nashville, Tennessee
 10/10
Excellent job!
 10/10
Miami
 10/10
Branchburg, NJ
 10/10
Miami FL
 10/10
Secaucus, NJ
Muy agradecida por tan buena atencion Dios les Bendiga
 10/10
New jersey Newark
 10/10
Sanford, FL
Had a great, stress-free experience.
Only thing was that it took about a week to process my med orders (which was fine because I ordered several weeks in advance).
Thank you!
 9.8/10
Jacksonville
Very easy and everyone has been friendly and helpful!
 10/10
West Milford, NJ
 10/10
ENGLEWOOD
Always a good experience!
 10/10
Nj
Every employee I have interacted with have been nothing but kind,nice and extremely helpful!
 10/10
Kearny NJ
 10/10
Monroe, NJ
Fabulous customer service!
 10/10
Willingboro, NJ
 9.8/10
ST. LOUIS
Excellent service
 10/10
New Orleans, LA
Always easy and convenient
 10/10
Roanoke Va
I was beyond impressed by every interaction I had with a team member as well as the ease of getting my medications. To top it off, everything was delivered so fast and organized and neatly. SO grateful to have one step of an otherwise stressful process be so seamless and worry free.
 10/10
Westfield NJ
Great service
 10/10
Hackensack,NJ
 10/10
Very reliable,staff are friendly and easy to reach out,delivery is fast.we will be using schrafts again in the future.
 10/10
Lake Mary fl
 10/10
Evesham
 10/10
Longwood, FL
 10/10
Very nice and fast!
 10/10
LA
Whenever I've needed to reach out for an order/refill or to bring up an issues, the representatives I've interacted with are always helpful, professional, and understanding. Great service.
 10/10
SIGNAL HILL, CA
Great service and easy to navigate! Thank you!!
 10/10
Pittsburgh, PA
 10/10
Oviedo, FL