The staff is friendly, very efficient and helpful. I never have worries when I'm calling. If there is any issues, they are usually resolved quickly.

Best pharmacy and customer service! The customer service saved me and my cycle by coming to the rescue by working with me and getting me my medication the same day when my clinic forgot to order it!

Such a friendly staff and it's AMAZING the hours - I had to run there twice!

Great!

I cannot speak highly enough of the professionalism and compassion that was used during this process by every single staff member I encountered. The staff went above and beyond to make this process as seamless and easy as possible.

Very helpful and very efficient

Staff over the phone were helpful and thoughtful. Getting insurance taken care of was easy and felt automatic. Thank you!

Always a pleasure.

Quick delivery and great service as always!

I've been consistently impressed with the staff. They're always courteas,patient and helpful. Both over the phone as well as at the office the times I've gone in to pick up.

Very pleased with the service!!!

You guys are the best! Thank you!

Amazing pharmacy, prompt, kind and thorough.

My experience was seamless and the customer service was second to none. I definitely recommend Schraft.

Caitlin (spelling) is always a pleasure to speak with, but everyone is great and the speed of service is unmatched.

One complaint was that I was waiting to hear back about approval on a medicine and when I didn't, I called and the prescription was ready, but then I had to pay rush fees to get it in time.

I have had overall good experience. Some representatives are excellent and same good.

I want to commend your entire staff on their tireless work and timely responses to all inquiries that I had throughout this whole process. Whether the responses were through text messages, which were always instantaneous, or through follow-up phone calls, everyone that I dealt with went above and beyond every single time. I truly cannot express how grateful and impressed I am with the services that you provide. I especially appreciated the human element of checking in on me and caring about my individual experience. I will definitely recommend you in the future and would use your pharmacy again, without hesitation, if I need to again.

I was very impressed with the professionalism and urgency of the rep that assisted me with my order. It came at an inconvenient time and I needed the medication right away. The rep was very prompt in collecting my information and informing me of critical details pertaining to my order. I received my medication overnight as promised and I am very happy with the service I received.

I’ve used other pharmacies for fertility medication. Always easy peasy with Schraft. Quick, professional and correct. When going through something that isn’t easy, having small things be easy and go well means a lot.

I am going through a difficult medication process, this pharmacy and it associates have made it seamless and been a pleasure to deal with. I can’t say how much I appreciate the support and guidance. 🙏

Great service!! No complaints

The representative that assisted me was great! Helped me get the best possible price for my prescription and processed my order quickly.

Very good experience with Schrafts. Easy and accurate order. Medication needs refrigeration and was packed very good.

I'd like to expres my appreciation for the professionalism of your staff. I have been a repeat customer over the last 1.5 years and each time I speak to someone I get someone that is courteous and caring while filling my order. I got the experience of picking up from your location this weekend and the office are was beautiful, very clean and welcoming. My order was packed in a nice little tote that made it easy to carry home. 10/10 across the board.

The customer care has been great! Everyone I speak with on the phone is fantastic. I have recommended this pharmacy to family and friends in the area.

Always a pleasure

Thank you so much. Your pharmacy is best of the best. Pleasant service, everything is simple and clear. Delivery excellently organized. Great experience working with you.

The best! So friendly and accommodating.

R.N. Lauren Corcoran is simply the best. She is patient, professional, listens with intent, & is amazing at making an already emotional process not seem so bad. Thank you, Lauren, for being you!

Every person I’ve spoken to has been so helpful

Great service and great consultation to show how to use the medicine...BUT way overpriced. After I purchased the medicine, I realized my regular fertility pharmacy would have charged me $300 for the same two vials of Omnitrope...you guys charged me almost $800.

I really appreciated how our nurse recorded our Zoom call so I could go back and rewatch her demonstrations on how to draw up and mix the medicines.

Barbie R. was absolutely fantastic. She was knowledgeable, professional, and kind. I really felt she had my best interest at heart. You are lucky to have her as an asset to your team!

Always a great experience. Everyone I encountered was professional, friendly, and knowledgeable. They make the process as easy as possible. All items are clearly labeled for proper storage.

Great customer service and fast delivery!

Your customer service rep, Jennifer, was sooo helpful. I can’t thank her enough.

The count of the needles was always off. At most, it was off by 5. Other than that, everything was great. Thanks.

Excellent service, the medications arrived next day and the person who assisted me was very helpful. The medications were very well packaged and it was very useful to receive the medication descriptions and information provided. I do not have access to the patient management portal. Thanks!

Representative was very helpful and friendly.

Great customer service

So easy to use, great customer service, and they got everything right when I called to tell them I need my meds in one day they got it to me on time!!!

I have been happy with every transaction that Schraft employees have provided me. They have been informative and friendly everytime!
Thank you!

Lauren was great!

Thanks every team member at Schraft for handling my concerns and questions with patience and kindness. No question was left unresponsive. My medication was handles and delivered with care.

Seamless and easy process. The ability to text to place order is so nice and helpful!!

Everyone so very nice and help and medication was delivered on time !

Everyone I have spoken to or worked with at Schrafts 2.0 has been so kind and helpful! Excellent customer service! One less thing to stress over during this process

Representative did her job but but showed minimal if any empathy toward my concerns. I would have to say it was an unpleasant interaction and I would try and source my medication needs from another location. My first experience with Shaft was more pleasant and I felt as though I was cared for. Never received receipt.

Not sure I understand this question on the survey. Consider re-wording it. “The overall satisfaction with our Patient Management Program”

Staff is always very friendly

I am positive that I didn't receive a medication and had to then pay out of pocket for it. When I received it, I verified that it never came in my original package. So then I had to dish out 500$ which I don't have.

I love Schraft’s Pharmacy. You all make life easy and are so pleasant to work with.

Everyone was very kind and accommodating getting a last minute refill filled for me!

Everyone I spoke with was very professional and kind.

The staff are always pleasant, knowledgeable and helpful whenever I call. Thank you for always getting me my medications quickly and for being kind and caring throughout the process.

Staff is very professional and easy to get in touch with. Makes the process so much better knowing the pharmacy is on your side.

What a wonderful team of pharmacists! Highly recommended.

I can't say enough good things about this pharmacy. Every person I interacted with was personable, professional, and efficient. I have to give all the kudos particularly to the on-call team and particularly the on-call pharmacist. I don't know her name, but I had to call twice for an urgent question, when I was unable to get in touch with my clinic after hours or on a weekend. The first time, she called me back quickly and was very knowledgeable and offered me reassurance about the side-effects of one of my medications. The second time, the dosing of how much liquid (from the 10ml vial) to draw up in order to mix the trigger shot was listed nowhere on the box! It also wasn't specified by my clinic. I called in a panic, and she was able to quickly look up my order and calmly answer my question. There was no judgement, even though it was after hours. Just her tone, her professionalism, and her compassion about my unfamiliarity about the medications was made this part of the experience superb.

The Schrafts 2.0 team has been incredible to work with. Going through this process isn't easy and there's so much I don't know/understand, but the Schrafts team put me at ease to ensure I ordered the right items and shipped them right away. My package got delayed a day and I needed it immediately, and they were so helpful in finding a solution for me. The customer service is unmatched and I wouldn't want to work with any other pharmacy.

Everything was so easy and the person who helped me made everything easy for me to understand as it felt overwhelming!

Amazing custom service as always !

Everyone who helped me was absolutely lovely and helpful! Shoutout to Lauren C! She was amazing

Everything about my experience with Adam and the Schraft's 2.0 team has been nothing but exceptional.
The speed, the care, the service were all top rate and I am extremely grateful.

I appreciate the professionalism and service!

It has been very difficult to get someone on the phone and or to receive a call back. I’m unhappy about being charged a $10 overnight fee because someone did not call me back on time to place the order for that day.

Everyone I've spoken with at Schraft's has been so kind, informative and prompt. I appreciate this amazing team of people that is just a phone call away and has made our fertility journey so much smoother! Thank you all!

Everyone has been great. Fast communications and very professional !

My phone calls are usually picked up quickly. Ordering and getting prices is a seamless process. Special thanks to Chiqiuta E. for helping me get another shipment of my medication as soon as possible after a storm delayed shipping time of original shipment by 3 days.

Pricing is high. I purchased same medications in another pharmacy with a price difference of 800$ while my insurance was not claiming.

They were very professional and helpful over the phone. Thanks for being patient with me (I use the video relay service as I am Deaf.)

Always very easy

Great, smooth transaction. Lovely company, lovely staff.

The process of setting up a profile and ordering was so seamless and easy. I really appreciated that I could text securely with a representative to have questions answered and schedule delivery. Would definitely recommend using Schraft’s!

Everyone has been extremely helpful and is committed to making this experience easy when this is a difficult process to do in the first place as a patient. Anita was so helpful when ordering everything and explaining it all in detail. Let alone she was so sweet and caring to me during this emotional time. They all go above and beyond for their patient and it definitely shows!

I called every half hour for about 12 hours and got in touch with five different people who all didn’t know what it was that I wanted, how I wanted it, and I got my medication’s late, both times I ordered it. My credit card and my address were on file, and nothing was done to help me get my medication. There was one person on the late night emergency line who was super super helpful, but that was it. Her name is Martyna C.

Staff is wonderful! I have had a pleasurable experience thus far with Schrafts. Staff has always been timely and professional. My only complaint is with the queue system. Today when I called I was waiting for a bit so I decided to be put on the queue. The first time I was called back from the system, but then the phone call hung up right away. I called back and again put myself on the queue. The second time it called back, it would not register my response when I pressed 1 to connect to someone. Ot kept repeating the prompt over and over. Then I called a third time and decided to wait on the phone. After finally speaking to someone, the queue called me multiple times after. Just wanted to make you aware of the glitches with the system.

Sandy went above and beyond ensuring my medication would get to me when UPS got delayed. She found a courier, tracked him the whole time with updates to me and kept me in the loop the entire process. Above and beyond - she was incredible!

So helpful and easy to work with! I had to make changes in my order and delivery date and both were handled perfectly.

Schrafts 2.0 pharmacy was recommended to me after a terrible experience with CloudRx, and I could not have had a better experience! Quick service, kind and courteous customer service representatives, excellent prices including overnight shipping, and very clear and organized packaging. I plan to recommend Schrafts 2.0 to anyone I know needing fertility medication.

I was missing a syringe and I did leave a message to resolve this issue but I never heard back. I ended up getting a syringe from my doctor.

My last order didn’t include alcohol wipes or bandages for my materials and injection site.

very efficient filling of script and shipping. I also appreciated the directions and the way the meds were packed safely.

They went above and beyond for me to make sure I received the medication that I needed. Thank you

Thank you

I've had a great experience thus far during my 1st IVF cycle. I've spoken to several agents - all fantastic: positive, knowledgable, and kind. I spoke with Jennifer last week and she was terrific. My only issue was I couldn't get a live person on the phone the first day I started cycling (Friday at 6PM). I had a question on my medication, and was wanting help with a nurse to walk me through how to self administer the shots. I ended up doing it myself, but it would have been helpful to have had a zoom call pre set up. Other than that, terrific experience thus far.

Lauren was super helpful in explaining my IVF meds. My initial phone call with Schraft's was very informative, but Lauren really broke down each medication into bite-size chunks I could understand on our Zoom call. Seeing her handle the items and explain each one was key for me since I'm such a visual learner. She spoke clearly and thoroughly, taking time to make sure she answered any questions before moving on to the next medication. She also recorded our call so I can refer back to it as needed. I'm very impressed with the professionalism and warmth of the Schraft's team. Fertility clinics (and healthcare in general) can feel cold and confusing, and this experience was the complete opposite in the best way. I'm forever thankful and actually excited to start my meds now! Thanks, Schraft's!

Overall experience was great, only “complaint” was the hold times when trying to call

Excellent

Shoutout to the team member that went out of her way to reach out to me and fill a prescription I was originally told I need to go and figure out how to fill at my local pharmacy. Above and beyond customer service. Thank you!

Perfect!!

Thank you 😊. We appreciate the promptness of our order delivery.

Barbie was amazing with being personable, communicative, and efficient and always keeping me up-to-date on every step of retrieving my medication.

Staffs are always willing to help, very professional and knowledgeable. Amazing customer service!

Schraft’s just made everything so easy! I’m incredibly grateful for everyone who helped me with my medications and made the process infinitely stress-free!

So helpful with a last minute order!

Overall great experience working with the team to order my medications for IVF. Staff was friendly and knowledgeable.

The sharps container that they provide is not near big enough.

Describing Lauren Corcoran as excellent isn't nearly good enough. She was warm and friendly, and superb at keeping both my husband and me engaged as she explained the nerve-wrecking procedures step by step. I would recommend Schrafts 2.0 to anyone because of how wonderful Lauren was as our trainer. For anyone who does not have formal training/experience in administering injections like us, Lauren is truly a gift. If and when we run into any problems when the actual injection time comes around, I won't hesitate to reach out to Lauren. That's how much confidence we have in her. - Miji & Do

Wonderful! The out of the box tutorial was also second to none! Used it repeatedly to learn how to take my medications.

Everything has been easy and great!

Schrafts is so so so amazing. Used them for my first 2 egg retrievals and 1 transfer. Using them again for my 2nd transfer 2 years later. It is very easy to get someone on the phone. Every single representative is professional and empathetic and extremely competent. Deliveries always arrive before I need them (even when needing rush deliveries), and the supplies/drugs delivered are always in perfect condition and in the right amount etc. I also LOVE the capability of using text messages to communicate. Along with taking care of my 1 year old, I also work full time, and so much of my time is taken up with IVF doctors appts etc… So being able to order my meds and communicate thru text has saved me a ton of time and has been super convenient.

Thank you to the entire Schrafts team !

Andy was very helpful on the phone, twice. I am very happy to have worked with your company. Everyone I interacted with was great and my items arrived so quickly.

Thank you.

Another great experience here. I like that I don’t have to go through prompts to talk to someone, I call and speak with the first person that answers phone. Always knowledgeable and helpful, and friendly. Always receive my meds promptly.
Immensely better than my experience with CVS Specialty.

Amazing staff always willing to help. We were so excited to get our quote back from Schraft's 2.0 as it was significantly less than some of the other pharmacies that quoted us. We have had a beyond positive experience and the attention to detail from every member of the staff has made this process so much less stressful.

Would highly recommend this pharmacy to any and everyone.

Everyone is always so kind and helpful.

If there's any record of who scheduled my delivery, he was absolutely amazing! Good, friendly conversation and wished me well on my journey. Thank you for your customer service.

I have had the most wonderful experience with Schrafts and every single staff member I’ve dealt with over the phone. They are caring, efficient and thorough!
Thank you for the ease you’ve brought to my egg freezing experience!

Jennifer was amazing! Can’t recommend her enough!

The experience so far has been fantastic, especially the nurse who did my medication video chat.

Great service as always.

Always helpful, easy to get in contact with, and made the process so easy

Cheryl was very patient, kind, caring and informative. Thank you for making what started as a scary moment, a memorable one.

Very nice service. Right on time. You never miss your medication.

assuming that 10 = best!

I love schrafts but this time half my order was shipped to a walgreens 30 mins away from me. That had been fulfilled by Aleracare. But it was supposed to be shipped to my house. Besides that Schrafts has always been wonderful.

After having numerous pharmacies refuse to bill to major medical for my fertility injections, the staff at Schraft's succeeded in getting me the medications I needed to start my treatments. Perry was one of my first contacts that helped me with my billing issues, and I couldn't be more grateful and appreciative.

It took several tries to connect with Schraft’s to place my prescription. I was disconnected 4x, placed on hold 2x (and then later disconnected), and had to call numerous times to speak with a representative. Shipping was now charged (when I'm the past it wasn't) and my refridgerated meds came cool, but definitely not cold as they once were before.

Always excellent customer service and fast shipping. Thank you🩵

Everyone is always very helpful and make sure I get my medications on time.

I had anxiety through this process because I had to contact the pharmacy a few times. Each time I was told that there was
"no progress" or "no updates" on my account. I was worried that I wouldn't get my time sensitive medications on time. In the end it all worked out but the process wasn't the easiest.

EVERYONE at Schraft's is helpful, professional, friendly and kind! They go above and beyond with customer service. Using Schraft's truly gives me peace of mind when going through such a stressful process knowing with the medications, they have my back and someone is always there to answer my questions!

Every single person I have spoken to at Schrafts is wonderful!

Always excellent customer service and professional

GREAT EXPERIENCE

Angel was very knowledgeable and helpful during the process of ordering medication and arranging shipping and a Zoom open-the-box call with a nurse.

As always, Schrafts is the best! Customer service is top notch!

There was a mix up with my address and everyone was very helpful to get it resolved !

Very courteous staff, easy, reliable

always so nice to talk too

The staff is always kind and helpful. The packaging is always perfect with everything labeled and organized.

Love Schrafts! With all that financially goes into IVF, it is extremely helpful to work with a professional and responsive pharmacy that provides affordable medications. Thank you!

They were helpful and prompt. Everything arrived safely and they provided all necessary supplies with the medications.

Very informative and helpful open the box experience!

Overall amazing and fast services

I was explained everything with a lot of detail and made me feel much more comfortable with administering the drugs. Thank you!

The

Everything is so easy. From the first discussion to getting the medication.

Staff is always so helpful and kind.
The nurse during the open the box meeting set me at ease before taking new medications.

Always so kind and compassionate on the phone. Always a pleasure to work with.

Everyone who I have ever dealt with has been amazing. I’m not sure if you can see who I spoke with last time I called, (I forgot her name!) but she was so helpful and nice!

Everyone is very helpful. They answer all of my questions. I also really like the open box zoom call. They nurses make sure I know how to take my medicine and send very helpful videos.

Quick and easy shipment setup. Super fast shipping.

Thanks for you immediate and apt service

Ms. Deborah Pearl is a WONDERFUL representative, she is exceptionally kind and helpful... she goes OVER and BEYOND to provide superior customer service.

Just one suggestion. I LOVE Schrafts but it would be helpful if my prescription dosage was also included/available.

I made the mistake of transferring my prescription to another pharmacy to save money only to transfer back and have Schrafts rush to fill it. Lesson learned: dependability and professionalism are absolutely worth paying a little extra for.

Very happy to be with schraft’s 2.0 .
Pharmacy person who gave me medicine very nice and polite I ask for insulin serine as I forget to add they gave me that so nicely n with smile ..
Thanks Schraft 2.0 amazing service n staff ❤️

Excellent service.

Great care and quick response

Great customer service

Schrafts ALWAYS gives top notch service. I have never had a bad experience with them. Every staff member goes above and beyond to make the customer comfortable with their order and finding the answers out to questions if needed.

The pharmacists were extremely professional and eager to help me reach my fertility goals. I would 100% recommend this Pharmacy.

No price matching available, no online portal for easy order and medication review

I had an amazing experience with your pharmacy. Jennifer was amazing!! Not only did she make sure I got what I needed, but was extremely knowledgeable about the whole ivf process and was able to help me with all my questions! She also stayed on top of the preauth from my insurance and followed up with me to see how I was doing at every step of the way. It was a really personalized experience. I have never seen such amazing customer service!! Thanks so much for making the process so smooth!

Very fast and responsible, realistic

Ms. Deborah Pearl was an OUTSTANDING, patient and kind representative to work with. Her customer service skills and her work ethic is AMAZING!!! She really made this part of my treatment experience stress-free.

i love the way everyone at Schrafts 2.0 makes each of us feel like a valued customer.
thank you!

Everyone was so thoughtful and so helpful and kind.

Great experience with Schrafts!

Love the staff and ease to get my injections ordered.

I was treated compassionately and professionally. I received all the medications I needed overnight. I highly recommend this company.

I don't remember the name of the person I last spoke to but she was AMAZING

The only issue was with the delivering of medication. Although it may be another company, the message should be the same. I would appreciate to have a call, message, or email indicating that the medication was delivered especially for those that need to be refrigerated.

Every time I call Schrafts, everyone is so friendly and helpful. The process is always stress free and pleasant. Which is a huge weight off my shoulders during this whole process. I specifically pay out of pocket so I can use Schrafts and not the pharmacy my insurance wants me to use. Barbie is the best and always is so amazing on the phone. She is friendly, patient and calming/reassuring. She is very professional and I always enjoy chatting with her whenever I order! Thank you Schrafts for being so amazing!

Allyson was the best for open the box. Very knowledgeable, friendly and texted her with questions after and she was great!

Highly recommend schrafts 2.0, very easy to deal with and stress free process!

Couldn’t ask for better. I’ve worked with three fertility pharmacies in my fertility journey and Schrafts is by far the most professional and reliable of the three. Thank you.

All of the nurses who helped me along the way were so kind, thoughtful and thorough - it really meant a lot to me and went a long way!

Extremely professional and efficient

You have always been caring and professional each time I used your services.

This is a great company to work with!

Thank you for being so accommodating! Delivery is unbelievably fast!

No driver was available to drop off the medications. However it was convenient for me to pick them up and then go straight to my doctors office.

i have been a receiving medication from schrafts since i started with RMA 5 years ago. I went through two successful treatments (3 months each) and thank god had 2 boys. this is my third time with schrafts again and i was so excited to call in and speak with a representative. I have never once felt uncomfortable, or not in good hands- you've been the nicest, patient and knowledgeable staff i've ever had to deal with. It is a blessing that one part of this hard infertility journey is a cheerful experience- Schrafts 2.0!
thank you!

Excellent

Schraft's was very accommodating, kind and easy to work with to get my medications to me! Jennifer was my rep, and she always took the time to give clear instructions and answer my questions. The process was extremely easy and no-stress!

Excellent service! I have no complaints, they were fantastic. Very helpful and answers all questions.